Telecoms Network Operations Specialist

Placements24; Paarl; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Professional development & certs

Medical aid & retirement fund

Job summary

Placements24 in Paarl is seeking a Telecoms Network Operations Specialist to monitor performance, respond to incidents, and maintain services. The role combines on-site duties with a hybrid remote setup for monitoring and reporting.

You will collaborate with field technicians, document events, and contribute to process improvements. A technical Diploma/certification and telecom network experience are preferred.

Qualifications

• Diploma or certification in a relevant technical field, or equivalent experience.
• Experience in network operations or similar telecoms technical support role.
• Familiarity with monitoring tools and protocols (SNMP, NetFlow).
• Solid TCP/IP networking, routing, and switching knowledge.
• Strong problem-solving skills and ability to work under pressure.
• Good communication and ability to collaborate in a hybrid team.

Responsibilities

• Monitor network performance and availability using monitoring tools.
• Troubleshoot and resolve network incidents; escalate when needed.
• Perform routine maintenance: updates and configuration changes.
• Document network events, incidents, and maintenance in the log.
• Collaborate with field technicians to resolve disruptions.
• Contribute to continuous improvement of network operations processes.

Skills

Network operations

Troubleshooting

Hybrid teamwork

TCP/IP basics

Communication

Education

Diploma or certification in networking

Tools

SNMP

NetFlow

Monitoring tools

Job description

About the Role

Our client is seeking a dedicated and skilled Telecoms Network Operations Specialist to join their team in Paarl . This role is integral to the day-to-day functioning and stability of our client's telecommunications network. You will be responsible for monitoring network performance, responding to incidents, and performing routine maintenance to ensure optimal service delivery. While the role requires a physical presence for essential on-site tasks and local team collaboration, it incorporates elements of remote monitoring and reporting, offering a hybrid work arrangement. The ideal candidate is detail-oriented, possesses strong troubleshooting abilities, and is committed to maintaining high standards of network reliability.

Key Responsibilities

• Monitor network performance and availability using sophisticated monitoring tools, identifying and responding to alerts proactively.
• Troubleshoot and resolve network incidents, escalating complex issues to senior engineers when necessary.
• Perform routine network maintenance tasks, including software updates and configuration changes, following established procedures.
• Document network events, incident resolutions, and maintenance activities accurately in the operations log.
• Collaborate with field technicians and other operations staff to ensure swift resolution of service disruptions.
• Contribute to the continuous improvement of network operations processes and procedures.

Requirements

• Diploma or certification in a relevant technical field, or equivalent experience.
• Proven experience in network operations or a similar technical support role within the telecoms industry .
• Familiarity with network monitoring tools and protocols (e.g., SNMP, NetFlow).
• Solid understanding of TCP/IP networking, routing, and switching concepts.
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Good communication skills and the capacity to work collaboratively in a hybrid team environment.

Benefits

• Competitive annual salary with potential overtime pay.
• Hybrid work model balancing on-site responsibilities with remote flexibility.
• Access to state-of-the-art network monitoring systems.
• Comprehensive medical aid and retirement fund options.
• Opportunities for professional development and certifications in network operations .
• A stable and supportive work environment within the Paarl region.