Motor Vehicle Claims Specialist

Placements24; Kempton Park; On-site; ZAR 320,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Provident fund

Annual leave

Training and career progression

Job summary

Placements24 seeks a Motor Vehicle Claims Specialist in Tembisa, Gauteng. You will assess and settle motor vehicle insurance claims, verify policy coverage, inspect damages, and liaise with repairers to ensure quality work and fair settlements.

Role requires 3+ years in claims, strong motor knowledge, and proficiency with claims systems. Drive accurate documentation, proactive communication, and compliant processing in a busy Gauteng office.

Qualifications

• Minimum of 3 years of direct experience in motor vehicle claims assessment or administration.
• Strong knowledge of motor vehicle components, repair processes, and industry costings.
• Familiarity with common insurance policy wordings for motor vehicles.
• Excellent investigative and analytical skills with attention to detail.

Responsibilities

• Receive, register, and assess motor vehicle insurance claims promptly and accurately.
• Verify policy details, coverage limits, and claim validity against policy terms.
• Conduct detailed assessments of vehicle damage, including photos and repair quotations.
• Appoint and manage approved repairers and service providers for quality and cost-effectiveness.
• Negotiate fair settlement amounts with policyholders and third parties.
• Process payments and ensure all claim documentation is complete and filed correctly.
• Communicate with policyholders, explaining the claims process and updates.
• Identify and report suspicious or potentially fraudulent claims.
• Adhere to regulatory requirements and internal claims procedures.

Skills

Investigative skills

Analytical skills

Attention to detail

Interpersonal skills

Communication

Multitasking

Tools

Audatex

Claims management system

Microsoft Office

Job description

About the Role

Our client, a prominent player in the South African insurance landscape, is actively recruiting a dedicated Motor Vehicle Claims Specialist to join their expanding operations in Tembisa, Gauteng. This critical role focuses on the expert assessment and efficient settlement of motor vehicle insurance claims. The successful candidate will be instrumental in ensuring our client's reputation for excellent customer service and fair claims handling is maintained. We are looking for individuals with a keen eye for detail, a strong understanding of motor vehicle repairs, and a commitment to providing exceptional support to policyholders during challenging times. This is a unique opportunity to advance your career within a respected organization in the Gauteng region.

Key Responsibilities

• Receive, register, and assess motor vehicle insurance claims promptly and accurately.
• Verify policy details, coverage limits, and claim validity against policy terms.
• Conduct detailed assessments of vehicle damage, including photographic evidence and repair quotations.
• Appoint and manage approved repairers and service providers, ensuring quality workmanship and cost-effectiveness.
• Negotiate fair settlement amounts with policyholders and third parties.
• Process payments and ensure all claim documentation is complete and filed correctly.
• Communicate effectively with policyholders, explaining the claims process and providing regular updates.
• Identify and report any suspicious or potentially fraudulent claims.
• Adhere to regulatory requirements and internal claims handling procedures.
• Contribute to team goals and assist colleagues as needed within the Tembisa branch.

Requirements

• Minimum of 3 years of direct experience in motor vehicle claims assessment or administration.
• Sound knowledge of motor vehicle components, repair processes, and industry costings.
• Familiarity with common insurance policy wordings for motor vehicles.
• Strong investigative and analytical skills with excellent attention to detail.
• Proficient in utilizing claims management systems and Microsoft Office Suite.
• Excellent interpersonal and communication skills, with the ability to empathize with clients.
• Ability to manage multiple claims efficiently and meet strict deadlines.
• A valid driver's license and willingness to inspect vehicles as needed within Gauteng.
• Experience with estimating software (e.g., Audatex) is a significant advantage.
• A proactive approach to problem-solving and a commitment to customer satisfaction.

Benefits

• This role comes with a competitive annual salary and offers the opportunity for performance-based incentives.
• Our client provides a comprehensive medical aid plan and contributes to a provident fund.
• Employees are entitled to generous annual leave and access to ongoing training to enhance their skills and career progression.
• The company fosters a supportive and collaborative work environment, encouraging professional growth and recognizing employee contributions.
• This position is based at our Tembisa office, offering a stable and rewarding career path in the insurance industry.