Claims Adjuster (Motor)

Placements24; Gauteng; On-site; ZAR 260,000 - 420,000; Full time

Job summary

Placements24, on behalf of a well-established insurance provider, invites a dedicated Claims Adjuster to join their Tembisa, Gauteng team. You will investigate, assess, and negotiate motor vehicle claims, guiding claimants through the process with clarity and empathy.

The role emphasizes detecting potential fraud, maintaining detailed claim files, and ensuring compliant handling within policy terms. A relevant qualification in Insurance or Law and 3-5 years motor claims experience are required;

Qualifications

• Qualification in Insurance, Law or a related field.
• 3–5 years of experience as a Claims Adjuster with motor vehicle focus.
• Strong negotiation and communication abilities; meticulous records.

Responsibilities

• Investigate motor insurance claims by interviewing claimants and witnesses.
• Determine liability and policy coverage.
• Negotiate settlements with policyholders and third parties.
• Appoint and manage third‑party service providers.
• Maintain accurate claim files and document decisions.
• Identify potential fraud and escalate as needed.
• Ensure compliance with legislation and company policies.
• Communicate clearly with stakeholders on claim status.
• Manage a caseload and meet deadlines.

Skills

Negotiation

Communication

Interpersonal skills

Claims software

MS Office

Travel

Education

Insurance/Law qualification

Tools

Claims management software

Job description

About the Role

Our client, a well-established insurance provider, is looking for a dedicated and meticulous Claims Adjuster specializing in motor vehicle claims to join their team in Tembisa, Gauteng . This role is crucial in ensuring that claims are processed efficiently, fairly, and in accordance with policy terms and company procedures. The successful candidate will be responsible for investigating, assessing, and negotiating the settlement of motor insurance claims, providing excellent service to policyholders and third parties. This is an excellent opportunity for an experienced claims professional to make a significant impact within a supportive and professional environment. You will be the primary point of contact for claimants, guiding them through the claims process with clarity and empathy. The position requires a proactive approach to claim management, with a focus on identifying potential fraud and ensuring cost-effective resolutions. You will play a key role in upholding the company's reputation for fairness and integrity. This role demands strong investigative skills and a thorough understanding of the motor industry and vehicle repair processes. Join a team committed to delivering exceptional service and operational excellence in the Tembisa area.

Key Responsibilities

• Investigate motor insurance claims, including interviewing claimants, witnesses, and assessing damage to vehicles.
• Determine the extent of liability and coverage under the relevant insurance policies.
• Negotiate settlements with policyholders and third-party representatives in a fair and timely manner.
• Appoint and manage third-party service providers, such as repairers and assessors, ensuring quality and cost-effectiveness.
• Maintain accurate and detailed claim files, documenting all investigations, communications, and decisions.
• Identify and investigate potential fraudulent claims, escalating as necessary.
• Ensure compliance with all relevant legislation, regulations, and company policies.
• Provide clear and concise communication to all stakeholders regarding claim status and outcomes.
• Contribute to the continuous improvement of claims handling processes and customer service standards.
• Manage a caseload of claims efficiently, prioritizing tasks and meeting deadlines.

Requirements

• A relevant qualification in Insurance, Law, or a related field.
• A minimum of 3-5 years of experience as a Claims Adjuster, with a specific focus on motor vehicle claims.
• Strong understanding of motor vehicle mechanics, repair processes, and accident reconstruction principles.
• Knowledge of insurance legislation and policy wordings relevant to motor insurance in South Africa .
• Excellent negotiation, communication, and interpersonal skills.
• High level of integrity and attention to detail.
• Proficiency in claims management software and MS Office Suite.
• Ability to work under pressure and manage a demanding workload.
• Valid driver's license and willingness to travel for claim investigations within the Tembisa region.
• Experience in face-to-face client interactions and site inspections is essential for this non-remote role.

Benefits

• Our client offers a competitive salary, performance bonuses, and a comprehensive benefits package including medical aid and retirement fund contributions.
• We provide extensive training and development opportunities to enhance your claims handling expertise.
• Employees benefit from a supportive team environment, clear career progression paths, and the opportunity to work with a reputable insurer in Tembisa .
• The company also offers a provident fund, study assistance for relevant qualifications, and staff discounts on insurance products.
• Emphasis is placed on work-life balance and employee well-being, with regular team-building activities and wellness initiatives.
• Opportunities to specialise further within claims are available.