Insurance Claims Adjuster - Motor Vehicle

Placements24; Gauteng; Vor Ort; ZAR 360.000 - 480.000; Vollzeit

Benefits dieser Stelle

Company vehicle for business use

Annual leave

Medical aid

Provident fund

Professional development / accredited訓

Zusammenfassung

Placements24 is seeking an Insurance Claims Adjuster to manage motor vehicle claims in Tembisa, Gauteng. You will investigate, evaluate, and negotiate settlements, with emphasis on fairness and accuracy while maintaining excellent customer service.

You will work in a dedicated claims department, handling multiple cases, liaising with repair shops, medical providers and legal counsel, and ensuring compliant processing within Gauteng.

Qualifikationen

• Relevant qualification in Insurance, Law or related field is advantageous.
• Minimum of 3 years experience as a Claims Adjuster, specializing in motor vehicle claims.
• Strong understanding of policies, processes and applicable legislation.

Aufgaben

• Investigate motor vehicle claims thoroughly and gather documentation.
• Interview claimants and witnesses to obtain detailed information.
• Assess damages and liability and make fair settlement offers.
• Negotiate settlements and ensure policy compliance.
• Maintain accurate claim files and meet caseload targets.
• Communicate status updates to policyholders clearly and empathetically.
• Coordinate with repair shops, medical providers and legal counsel as needed.
• Identify potential fraud for further investigation.

Kenntnisse

Investigative skills

Negotiation skills

Analytical ability

Communication skills

Organizational skills

Empathy and customer service

Ausbildung

Qualification in Insurance or Law

Tools

Claims management software

Jobbeschreibung

About the Role

Our client is a reputable insurance provider seeking a diligent and detail-oriented Insurance Claims Adjuster to manage motor vehicle claims in Tembisa, Gauteng . This role is crucial in ensuring our clients receive prompt and fair settlement of their claims, maintaining the company's reputation for excellent customer service. You will be responsible for investigating, evaluating, and negotiating motor vehicle insurance claims, making accurate assessments of liability and damages. This position requires a proactive individual who can handle a demanding caseload while upholding the highest standards of professionalism and integrity. The successful candidate will be adept at navigating complex claims and providing empathetic support to policyholders during challenging times.

The chosen candidate will work within a dedicated claims department, contributing to the efficient processing and resolution of claims. We offer a structured environment that values accuracy, efficiency, and customer satisfaction. You will have the opportunity to develop your expertise in motor vehicle claims, working closely with internal teams and external stakeholders to achieve optimal outcomes for all parties involved in the Gauteng area. This role is ideal for someone passionate about the insurance industry and committed to providing outstanding claims management services.

Key Responsibilities

• Investigate assigned motor vehicle insurance claims thoroughly, gathering all necessary documentation and evidence.
• Interview claimants, policyholders, witnesses, and relevant parties to obtain detailed information.
• Assess the extent of damages and liability for each claim, making fair and accurate settlement offers.
• Negotiate settlements with claimants and their representatives, ensuring adherence to policy terms and legal requirements.
• Maintain accurate and comprehensive claim files, documenting all activities, communications, and decisions.
• Manage a caseload effectively, prioritizing tasks and meeting performance targets for claim resolution times.
• Liaise with repair shops, medical providers, and legal counsel as needed to facilitate claim processing.
• Identify potential fraudulent claims and escape them for further investigation.
• Provide clear and timely communication to policyholders regarding the status of their claims.
• Ensure compliance with all relevant insurance regulations and company policies in Tembisa .

Requirements

• A relevant qualification in Insurance, Law, or a related field is advantageous.
• Minimum of 3 years of experience as a Claims Adjuster, with a specialization in motor vehicle claims.
• Strong understanding of insurance policies, claims processes, and relevant legislation.
• Excellent investigative, analytical, and negotiation skills.
• Proficiency in claim management software and standard office applications.
• Exceptional communication and interpersonal skills, with the ability to handle sensitive situations with empathy.
• Strong organizational skills and the ability to manage multiple claims simultaneously.
• Valid driver's license and willingness to conduct on-site inspections as required in Gauteng .
• High level of integrity and attention to detail.
• Resilience and ability to work under pressure.

Benefits

• Competitive salary and performance-based incentives.
• Contribution to medical aid and provident fund.
• Opportunities for continuous professional development and accredited training.
• Annual leave and other statutory benefits.
• Company vehicle for business use during working hours.
• Supportive team environment with a focus on collaboration.
• Exposure to a wide range of motor vehicle claims.
• Potential for career advancement within the claims department.
• Employee assistance program for personal well-being.
• Retirement annuity contributions.