Claims Manager - Motor Vehicle

Placements24; Gauteng; In loco; ZAR 1.100.000 - 1.540.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Performance-based bonus

Medical aid

Life insurance

Provident fund

Career growth opportunities

Overtime pay possible

Dynamic work environment

Descrizione del lavoro

Placements24 is seeking an experienced Claims Manager to oversee the Motor Vehicle claims department in Pretoria, Gauteng. Lead a team of claims handlers, drive end-to-end claims processing, and ensure service quality, cost control, and regulatory compliance.

You will implement best practices, monitor key metrics, and collaborate with external stakeholders to optimise workflows and customer outcomes in a dynamic environment.

Competenze

• Minimum 6 years of experience in managing motor vehicle insurance claims.
• Strong leadership and team management experience.
• In-depth knowledge of motor vehicle insurance principles, claims processes, and SA regulations.

Mansioni

• Lead the motor vehicle claims handling team and set performance standards.
• Oversee FNOL to settlement, ensuring efficiency and accuracy.
• Develop and implement claims handling procedures to optimise efficiency and customer satisfaction.
• Monitor performance metrics, identify trends and implement improvements.
• Ensure compliance with insurance regulations, laws and policies.
• Manage relationships with repairers, assessors and legal service providers.
• Handle escalated claims and complex cases with guidance.
• Conduct performance reviews and coaching for claims handlers.
• Control costs through negotiations with networks.

Conoscenze

Leadership

Communication

Analytical thinking

Negotiation

Problem solving

Formazione

Tertiary qualification in insurance or related field

Strumenti

Claims management systems

Microsoft Office Suite

Descrizione del lavoro

About the Role

Our client is looking for an experienced and results-oriented Claims Manager to oversee their Motor Vehicle claims department in Pretoria, Gauteng. This leadership role is responsible for managing the efficient and effective processing of motor vehicle insurance claims, ensuring customer satisfaction, cost control, and compliance with company policies and industry regulations. You will lead a team of claims handlers, provide training and support, and implement strategies to improve claims handling processes. The ideal candidate will have a strong understanding of motor vehicle insurance claims, excellent leadership skills, and a commitment to maintaining high standards of service. This is a critical position within our client's operations in Pretoria, contributing directly to their reputation and financial success.

Key Responsibilities

• Manage and lead the motor vehicle claims handling team, setting performance standards and objectives.
• Oversee the entire claims process from FNOL (First Notification of Loss) to settlement, ensuring efficiency and accuracy.
• Develop and implement claims handling procedures and best practices to optimize operational efficiency and customer satisfaction.
• Monitor claims performance metrics, identify trends, and implement strategies for improvement.
• Ensure compliance with all relevant insurance regulations, laws, and company policies.
• Manage relationships with external stakeholders such as repairers, assessors, and legal service providers.
• Handle escalated claims and complex cases, providing guidance and resolution.
• Conduct regular performance reviews and provide coaching to claims handlers.
• Control claims costs through effective negotiation and management of repairer and assessor networks.
• Identify opportunities for fraud detection and prevention within the claims process.

Requirements

• Minimum of 6 years of experience in managing motor vehicle insurance claims.
• Proven leadership and team management experience.
• In-depth knowledge of motor vehicle insurance principles, claims processes, and relevant legislation in South Africa.
• Strong understanding of vehicle repair processes, parts pricing, and accident reconstruction principles.
• Excellent analytical, problem-solving, and decision-making abilities.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in claims management systems and Microsoft Office Suite.
• Ability to manage budgets and control costs effectively.
• Strong organizational skills and attention to detail.
• Relevant tertiary qualification or professional designation in insurance or a related field is preferred.

Benefits

• Competitive salary package commensurate with your experience and leadership skills.
• Performance-based bonus opportunities.
• Comprehensive medical aid, life insurance, and provident fund.
• Excellent opportunities for career growth and professional development.
• A supportive and dynamic work environment in Pretoria, Gauteng.
• Access to advanced claims management technology.
• Employee assistance programs.
• Potential for overtime pay or compensatory time off.