Motor Claims Specialist

Placements24; South Africa; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary package

Health insurance

Retirement benefits

Ongoing training and development

Supportive team environment

Career progression opportunities

Job summary

Placements24 in Gauteng seeks a dedicated Motor Claims Specialist to manage motor vehicle claims end-to-end, from notification to settlement. You will assess liability and quantum, appoint repairers, negotiate settlements, investigate complex or disputed claims, and ensure compliance with policy conditions and regulatory requirements within a collaborative team.

You will leverage claims management systems and MS Office, maintain thorough documentation, and provide outstanding customer service

Qualifications

• Minimum of 3 years of experience specifically in handling motor insurance claims.
• Strong understanding of motor vehicle repair procedures and parts pricing.
• Knowledge of relevant South African road and motor vehicle legislation.
• Excellent negotiation, communication, and interpersonal skills.
• Demonstrated ability to analyze complex information and make sound judgments.
• Proficiency in using claims management systems and Microsoft Office Suite.
• A relevant industry qualification (e.g., NQF Level 4 in Short-Term Insurance) is highly desirable.
• Attention to detail and a methodical approach to work.
• Ability to manage a caseload effectively and meet performance targets.
• A valid driver's license and willingness to conduct site inspections when necessary.

Responsibilities

• Receive and accurately record new motor insurance claims.
• Assess liability and quantum for all types of motor vehicle claims.
• Appoint and manage approved repairers and assessors.
• Negotiate settlements with policyholders, third-party insurers, and legal representatives.
• Conduct thorough investigations into complex or disputed claims.
• Ensure adherence to all company claims handling protocols and regulatory guidelines.
• Identify and investigate potentially fraudulent claims.
• Maintain clear and concise documentation of all claim-related activities.
• Provide exceptional customer service throughout the claims process.
• Collaborate with underwriting and risk departments to share insights and identify trends.

Skills

Claims handling

Negotiation

Communication

Analytical thinking

MS Office

Claims management systems

Education

NQF Level 4 Short-Term Insurance

Tools

Claims management system

Job description

About the Role Our client is actively seeking a dedicated and skilled Motor Claims Specialist to join their thriving insurance operations based in Tembisa, Gauteng . This crucial role involves managing all aspects of motor vehicle insurance claims, from initial notification through to final settlement. The ideal candidate will possess a thorough understanding of motor vehicle damage assessment, repair processes, and fraud detection. You will be responsible for ensuring that claims are handled efficiently, accurately, and in full compliance with policy conditions and regulatory frameworks. This position offers a fantastic opportunity to be part of a reputable company, work within a supportive team, and make a significant impact on customer experience. We are looking for an individual with a passion for service excellence and a commitment to upholding the highest professional standards.

Key Responsibilities

• Receive and accurately record new motor insurance claims.
• Assess liability and quantum for all types of motor vehicle claims.
• Appoint and manage approved repairers and assessors.
• Negotiate settlements with policyholders, third-party insurers, and legal representatives.
• Conduct thorough investigations into complex or disputed claims.
• Ensure adherence to all company claims handling protocols and regulatory guidelines.
• Identify and investigate potentially fraudulent claims.
• Maintain clear and concise documentation of all claim-related activities.
• Provide exceptional customer service throughout the claims process.
• Collaborate with underwriting and risk departments to share insights and identify trends.

Requirements

• Minimum of 3 years of experience specifically in handling motor insurance claims.
• Strong understanding of motor vehicle repair procedures and parts pricing.
• Knowledge of relevant South African road and motor vehicle legislation.
• Excellent negotiation, communication, and interpersonal skills.
• Demonstrated ability to analyze complex information and make sound judgments.
• Proficiency in using claims management systems and Microsoft Office Suite.
• A relevant industry qualification (e.g., NQF Level 4 in Short-Term Insurance) is highly desirable.
• Attention to detail and a methodical approach to work.
• Ability to manage a caseload effectively and meet performance targets.
• A valid driver's license and willingness to conduct site inspections when necessary.

Benefits

• Competitive salary package with performance incentives.
• Comprehensive health insurance and retirement benefits.
• Opportunities for ongoing training and professional development in the insurance sector.
• A dynamic and supportive team environment located in Tembisa .
• Access to advanced claims processing technology.
• Generous annual leave entitlement.
• Employee assistance program for personal and professional support.
• Regular performance reviews and career progression pathways.
• Exposure to a wide range of motor insurance claims.
• Company contribution towards relevant industry certifications.