Motor Insurance Claims Handler - Growth & Stability

Placements24; Bloemfontein; On-site; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Competitive salary based on experience

Performance bonuses

Medical aid and gap cover

Retirement fund participation

Paid annual leave and sick leave

Training and professional development

Stable and supportive work environment

Career progression opportunities

Employee assistance program

Job summary

Placements24 in Bloemfontein, Free State, seeks a diligent Claims Handler to manage the lifecycle of motor insurance claims, coordinating with policyholders, assessors, and repairers. The role emphasizes accuracy, empathy, and timely resolutions in a fast-paced environment.

The ideal candidate understands motor policies, claims procedures, and FAIS accreditation, and possesses strong communication and organizational skills to support customers through potentially stressful times.

Qualifications

• Experience in insurance claims handling, preferably motor vehicles.
• Solid understanding of motor insurance policies and claim types.
• Excellent communication and customer service abilities.
• Strong organizational skills and multitasking capability.

Responsibilities

• Receive, record, and process motor insurance claims efficiently and accurately.
• Investigate claim details, gather documentation, and verify policy coverage.
• Communicate with policyholders to explain the claims process and outcomes.
• Liaise with motor assessors, repair workshops, and third parties to coordinate assessments and repairs.
• Determine liability and calculate settlement amounts per policy terms.
• Manage a caseload of claims with timely progression and resolution.
• Maintain accurate claim files within the company's systems.
• Identify potential fraudulent claims and escalate appropriately.
• Provide excellent customer service with empathy and professionalism.

Skills

Communication skills

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Education

FAIS accreditation

Tools

MS Office

Claims management software

Job description

Placements24 in Bloemfontein, Free State, seeks a diligent Claims Handler to manage the lifecycle of motor insurance claims, coordinating with policyholders, assessors, and repairers. The role emphasizes accuracy, empathy, and timely resolutions in a fast-paced environment.

The ideal candidate understands motor policies, claims procedures, and FAIS accreditation, and possesses strong communication and organizational skills to support customers through potentially stressful times.