Senior Motor Claims Lead – Bloemfontein Office

Placements24; Bloemfontein; On-site; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Medical aid

Retirement fund

Training and development

Career progression

Annual leave

Company vehicle or travel allowance

Bloemfontein office

Job summary

Placements24 is seeking an experienced Senior Claims Assessor for our automotive insurance client in Bloemfontein, Free State. The role focuses on accurate motor claim assessments, vehicle inspections, cost evaluations, and timely authorisation of payments in accordance with policy terms.

You will work in-office within the Motor Division, applying technical vehicle knowledge and strong attention to detail while delivering excellent service to policyholders and repairers.

Qualifications

• Strong technical knowledge of motor vehicle mechanics.
• Proficiency in using claims management software and digital assessment tools.
• Excellent attention to detail and accuracy in assessing damage and costs.
• Strong understanding of motor insurance policies, terms, and conditions.
• Good communication and interpersonal skills, with the ability to interact professionally with clients and service providers.

Responsibilities

• Inspect damaged motor vehicles to assess the extent and nature of the damage.
• Determine the cost of repairs by evaluating estimates from approved repairers.
• Assess whether vehicles are repairable or a total loss based on damage extent and repair costs.
• Authorize repair work and ensure that claims are settled promptly and accurately according to policy.
• Verify that all claims documentation is complete and compliant with company policies and regulatory requirements.
• Liaise with policyholders, repairers, and other relevant parties to gather information and facilitate the claims process.
• Identify potential fraudulent claims and escalated them to the relevant investigation teams.
• Provide clear and concise explanations of claim decisions and processes to policyholders.
• Maintain accurate and detailed records of all assessments and decisions made.
• Adhere to service level agreements and quality standards for claims assessment in Bloemfontein.

Skills

Motor vehicle mechanics knowledge

Claims management software

Attention to detail

Communication skills

Caseload management

Policy knowledge

Interpersonal skills

Job description

Placements24 is seeking an experienced Senior Claims Assessor for our automotive insurance client in Bloemfontein, Free State. The role focuses on accurate motor claim assessments, vehicle inspections, cost evaluations, and timely authorisation of payments in accordance with policy terms.

You will work in-office within the Motor Division, applying technical vehicle knowledge and strong attention to detail while delivering excellent service to policyholders and repairers.