Motor Claims Specialist - Empathetic & Efficient Settlements

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Paid annual leave

Training opportunities

Supportive work environment

Job security

Career progression

Job summary

Placements24 in Soweto invites an experienced Insurance Claims Handler to manage motor claims from registration to settlement. You will assess coverage, liaise with claimants, repairers, and assessors, and ensure timely, fair decisions in a fast-paced environment.

The role emphasizes excellent communication, attention to detail, and compliant handling in line with policy terms. Based in Gauteng, you will be part of a supportive team focused on getting clients back on the road quickly and safely.

Qualifications

• Experience as a claims handler, preferably in motor insurance.
• Strong knowledge of motor insurance policies and legislation.
• Excellent communication and empathetic customer service.
• Meticulous with strong organizational skills and attention to detail.
• Proficiency with computer systems including MS Office and claims software.

Responsibilities

• Receive, register, and process motor insurance claims efficiently.
• Assess validity and coverage based on policy terms.
• Communicate updates clearly with claimants.
• Liaise with repairers, assessors, and third parties.
• Maintain accurate records and meet SLAs and regulatory requirements.
• Identify process improvements in claims handling.

Skills

Claims handling

Communication skills

Customer service

Attention to detail

Organization

MS Office

Team player

Work under pressure

Based in Soweto

Education

Relevant insurance qualifications or certifications

Tools

MS Office

Claims management software

Job description

Placements24 in Soweto invites an experienced Insurance Claims Handler to manage motor claims from registration to settlement. You will assess coverage, liaise with claimants, repairers, and assessors, and ensure timely, fair decisions in a fast-paced environment.

The role emphasizes excellent communication, attention to detail, and compliant handling in line with policy terms. Based in Gauteng, you will be part of a supportive team focused on getting clients back on the road quickly and safely.