Mining Tech TAM - Value Realization & Adoption Leader

Bilnor Staffing Solutions; Germiston; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Bilnor Staffing Solutions is seeking a Technical Account Manager to drive value realization and technical adoption of mining technology solutions. You will be the primary customer-facing senior liaison, coordinating with Sales, Technical Services and Customer Success to deliver on roadmaps and value commitments.

Travel up to 50% across Africa and internationally, with a focus on EMEA, SA, Central Asia and India markets, while growing ecosystem adoption and recurring revenue through upsell

Qualifications

• Degree in Mining Engineering, Industrial Engineering or Computer Science.
• Certifications in Mining Technology, Project/Account Management or SaaS/Cloud solutions are advantageous.
• 5–8 years in mining with experience in mining technology or 10+ years in mining/mining tech.
• Strong understanding of SaaS/cloud-based solutions and subscription models.

Responsibilities

• Own the customer relationship for assigned accounts and lead adoption and value realization.
• Develop and maintain account roadmaps; lead business reviews and track actions to closure.
• Coordinate with Sales, Technical Services and Product to resolve issues and enable deployments.
• Identify upsell/cross-sell opportunities; support renewal planning and value evidence.
• Lead internal coordination, ensure governance, and drive safety and compliance.
• Produce KPI reports and drive continuous improvement across the customer lifecycle.

Skills

Customer engagement

Strategic planning

Cross-functional collaboration

SaaS adoption

Technical problem solving

Education

Mining Engineering

Industrial Engineering

Computer Science

Tools

IntelliMine

Fleet management software

SaaS/Cloud solutions

Job description

Bilnor Staffing Solutions is seeking a Technical Account Manager to drive value realization and technical adoption of mining technology solutions. You will be the primary customer-facing senior liaison, coordinating with Sales, Technical Services and Customer Success to deliver on roadmaps and value commitments.

Travel up to 50% across Africa and internationally, with a focus on EMEA, SA, Central Asia and India markets, while growing ecosystem adoption and recurring revenue through upsell