Mining Tech TAM: Customer Value & Growth

Komatsu Mining Corp.; Johannesburg; On-site; ZAR 1,000,000 - 1,800,000; Full time

Job summary

Komatsu America Corp. is seeking a Technical Account Manager to lead customer success for Mining Technology solutions. You will own roadmaps, drive adoption, and ensure ROI while collaborating with Sales, Technical Services, and Customer Success teams.

Ideal candidates have 10+ years in mining technology, strong SaaS experience, and a deep understanding of global markets with a focus on Africa, Europe, and Asia-Pacific. Travel up to 50% may be required.

Qualifications

• Bachelor-level degree in a relevant field is required.
• Strong experience in mining technology and SaaS/Cloud solutions is advantageous.
• Proven ability to drive customer engagement, value delivery, and roadmap alignment.

Responsibilities

• Serve as the primary contact for assigned customers, ensuring adoption and value realization.
• Develop and maintain customer roadmaps aligned with strategic objectives.
• Conduct regular business reviews and report on KPIs and value delivery.
• Capture customer feedback and translate into improvements for delivery and product teams.

Skills

Mining experience

Customer engagement

SaaS/Cloud knowledge

Technical adoption

Education

Degree in Mining/Industrial Engineering or Computer Science

Tools

IntelliMine solutions

Fleet management systems

Job description

Komatsu America Corp. is seeking a Technical Account Manager to lead customer success for Mining Technology solutions. You will own roadmaps, drive adoption, and ensure ROI while collaborating with Sales, Technical Services, and Customer Success teams.

Ideal candidates have 10+ years in mining technology, strong SaaS experience, and a deep understanding of global markets with a focus on Africa, Europe, and Asia-Pacific. Travel up to 50% may be required.