Mental Health Support Worker (Remote)

Placements24; Benoni; Hybride; ZAR 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Home office stipend

Professional development

Remote work

EAP program

Generous leave

Team support

Résumé du poste

Placements24 is seeking a compassionate Mental Health Support Worker to join a fully remote team. You will provide emotional support, help clients develop coping strategies, and connect them with community services from your home office via phone, video, and secure messaging.

The role emphasizes empathy, strong communication, and the ability to work independently in a virtual setting, with opportunities for training and professional development and a comprehensive benefits package.

Qualifications

• Demonstrated empathy and active listening.
• Excellent verbal and written communication skills.
• Proficiency with virtual platforms (Zoom/Teams) and digital records.

Responsabilités

• Provide emotional support and a non-judgmental listening presence.
• Assist clients in developing coping strategies and self-care plans.
• Help clients access mental health services, support groups, and community resources.
• Assist clients in navigating healthcare systems and scheduling appointments.
• Document interactions, progress, and support in digital records accurately and confidentially.
• Collaborate with mental health professionals for integrated care.
• Educate clients and families about mental health conditions and available support options.
• Support clients in setting and pursuing recovery goals.
• Maintain professional boundaries and ethical practice.
• Participate in virtual team meetings and professional development.

Connaissances

Empathy

Active listening

Verbal communication

Written communication

Remote work aptitude

Digital record-keeping

Formation

Psychology/Social Work

Description du poste

About the Role

Our client is seeking a compassionate and dedicated Mental Health Support Worker to join their growing, fully remote team. This role is crucial in providing essential emotional and practical support to individuals experiencing mental health challenges. Operating entirely from your home office, you will connect with clients via phone, video calls, and secure messaging platforms to offer a listening ear, provide coping strategies, and assist them in accessing relevant community resources and services. The ideal candidate will have a strong understanding of mental health conditions, empathy, and excellent communication skills, with the ability to build rapport and trust in a virtual environment. You will play a key part in helping individuals manage their mental well-being and improve their quality of life, contributing to a more supportive and accessible mental health landscape from anywhere. This role offers the flexibility of remote work combined with the profound satisfaction of making a tangible difference.

Key Responsibilities

• Provide emotional support and a non-judgmental listening presence to clients experiencing mental health difficulties.
• Assist clients in developing and implementing personal coping strategies and self-care plans.
• Help clients identify and connect with appropriate mental health services, social support groups, and community resources.
• Support clients in navigating healthcare systems and accessing appointments.
• Document client interactions, progress, and support provided accurately and confidentially in digital records.
• Collaborate with mental health professionals and other support team members to ensure integrated care.
• Educate clients and their families about mental health conditions and available support options.
• Assist clients in setting and working towards personal recovery goals.
• Respond empathetically to client needs and concerns, ensuring timely communication.
• Maintain professional boundaries and adhere to ethical guidelines in all interactions.
• Participate in virtual team meetings and ongoing professional development sessions.

Requirements

• A relevant qualification in Psychology, Social Work, Counselling, Community Services, or a related field.
• Minimum of 3 years of experience in mental health support, counselling, or a related caregiving role.
• Demonstrated understanding of common mental health conditions and recovery principles.
• Excellent verbal and written communication skills, with strong active listening capabilities.
• Proficiency in using virtual communication platforms (e.g., Zoom, Teams) and digital record-keeping software.
• High level of empathy, patience, and resilience.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving skills and ability to remain calm under pressure.
• Commitment to client confidentiality and ethical practice.
• Must have a reliable internet connection and a suitable home office environment.
• Experience with crisis intervention is highly desirable.

Benefits

• Competitive salary package for remote work.
• Flexibility of working from home.
• Opportunities for ongoing training and professional development in mental health support.
• Contribution towards home office setup and internet costs.
• Comprehensive employee assistance program.
• Work within an organisation committed to accessible mental healthcare.
• Supportive and collaborative virtual team environment.
• Generous annual leave allowance.
• Making a direct and positive impact on individuals' mental well‑being.
• Regular team check‑ins and support from supervisors.