Remote Mental Health Support Coordinator

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work opportunity

Flexible working hours

Professional growth opportunities

Competitive salary and benefits

Job summary

Placements24 is sourcing a dedicated Remote Mental Health Support Coordinator to guide clients through available resources, schedule appointments, and provide empathetic, client-centered support across digital channels.

The role operates entirely remotely, requiring a calm listener with solid knowledge of mental health concepts, excellent communication, and proficiency with video conferencing and CRM systems to connect clients with therapists and ensure seamless care.

Qualifications

• Excellent active listening, empathy, and communication skills, both written and verbal.
• Proficiency in using digital communication platforms (video conferencing, chat) and CRM systems.

Responsibilities

• Respond promptly and compassionately to client inquiries via phone, email, and secure chat.
• Provide information and guidance on mental health conditions, services, and platform features.
• Assist clients in navigating the platform to find and connect with suitable mental health professionals.
• Schedule initial consultations and follow-up appointments for clients with therapists.
• Offer empathetic listening and support, acting as a bridge between clients and mental health providers.
• Maintain accurate and confidential client records and communication logs.
• Educate clients on the benefits of seeking professional mental health support.
• Collaborate with the clinical team to ensure client needs are met effectively.
• Identify and escalate complex cases or urgent concerns to appropriate clinical supervisors or emergency contacts.
• Contribute to the development of support materials and FAQs for clients.
• Monitor client engagement and follow up to ensure continued access to support.

Skills

Active listening

Empathy

Communication skills

Digital platforms

CRM systems

Education

Bachelor's degree in Psychology, Social Work, Counselling, or related field

Tools

CRM systems

Video conferencing

Instant messaging

Job description

About the Role

Our client, a leading digital mental health platform, is seeking a dedicated Remote Mental Health Support Coordinator. This role is crucial in providing accessible and compassionate support to individuals seeking mental well-being services. Operating entirely remotely, you will be a key point of contact for clients, guiding them through available resources, assisting with appointment scheduling, and offering empathetic support during their journey. You will leverage technology to connect individuals with therapists, provide information on mental health conditions, and ensure a seamless experience with our platform. We are looking for individuals with a strong understanding of mental health principles, exceptional communication skills, and a passion for helping others access the care they need. This position offers the flexibility of a remote work setup, allowing you to contribute meaningfully from your own environment. Your role will be pivotal in demystifying mental healthcare and making it more accessible to people across various regions.

Key Responsibilities

• Respond promptly and compassionately to client inquiries via phone, email, and secure chat.


• Provide information and guidance on mental health conditions, services, and platform features.


• Assist clients in navigating the platform to find and connect with suitable mental health professionals.


• Schedule initial consultations and follow-up appointments for clients with therapists.


• Offer empathetic listening and support, acting as a bridge between clients and mental health providers.


• Maintain accurate and confidential client records and communication logs.


• Educate clients on the benefits of seeking professional mental health support.


• Collaborate with the clinical team to ensure client needs are met effectively.


• Identify and escalation complex cases or urgent concerns to appropriate clinical supervisors or emergency contacts.


• Contribute to the development of support materials and FAQs for clients.


• Monitor client engagement and follow up to ensure continued access to support.

Requirements

• Bachelor's degree in Psychology, Social Work, Counselling, or a related health/human services field.


• Minimum of two years of experience in mental health support, counselling, or a similar client-facing role.


• Demonstrated understanding of common mental health conditions and therapeutic approaches.


• Excellent active listening, empathy, and communication skills, both written and verbal.


• Proficiency in using digital communication platforms (e.g., video conferencing, instant messaging) and CRM systems.


• Must have a reliable internet connection, a quiet workspace, and a personal computer.


• Ability to maintain confidentiality and handle sensitive information with discretion.


• Strong organisational skills and attention to detail in managing client interactions and records.


• Ability to work autonomously, manage workload effectively, and meet response time targets.


• A genuine commitment to promoting mental well-being and supporting individuals in need.

Benefits

• Competitive salary and comprehensive benefits package.


• Fully remote work opportunity, providing flexibility and work-life balance.


• Opportunities for professional growth and training in digital mental health.


• Work with a passionate and innovative team dedicated to mental wellness.


• Flexible working hours, allowing for autonomy in scheduling.


• Contribute to accessible mental healthcare solutions.