Remote Mental Health Support Specialist

Placements24; Polokwane; Hybrid; ZAR 300,000 - 600,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Professional development

Remote team

Telehealth technology

Generous PTO

Work from anywhere

Job summary

Placements24 is seeking a Remote Mental Health Support Specialist to provide non-crisis mental health support through digital channels. The role involves telehealth assessments, personalized care planning, and evidence-based strategies from a fully remote setting.

You will work with a distributed team, maintain confidential records, and stay current with research and technology in digital mental health. A Master's in a relevant field and clinical experience are required.

Qualifications

• Master's degree in psychology, counselling, social work or related field.
• Licensed or registered as required in your jurisdiction.
• Minimum 3 years of clinical mental health experience.
• Experience with telehealth or remote service delivery.
• Strong ethics and confidentiality.

Responsibilities

• Provide remote, non-crisis mental health support via video, chat, and email.
• Conduct virtual assessments to understand client needs and goals.
• Develop and implement personalized support plans based on evidence-based practices.
• Offer coping strategies, psychoeducation, and guidance for anxiety, depression, and stress.
• Connect clients with community resources and professionals as needed.
• Maintain accurate, confidential client records on the secure platform.
• Collaborate with a multidisciplinary team for integrated care.
• Stay current with mental health research and digital health tech.
• Participate in regular virtual meetings, case reviews, and training.
• Contribute to remote support protocols and resources.

Skills

Verbal and written comms

Telehealth experience

Crisis management

Digital navigation

Education

Master's degree in mental health

Tools

EHR systems

Digital comms tools

Job description

About the Role

Our client is at the forefront of digital mental health care and is seeking a highly skilled and empathetic Remote Mental Health Support Specialist to join their globally distributed team. This fully remote position offers the unique opportunity to provide vital mental health support to individuals from the convenience of your own home. You will offer guidance, coping strategies, and resource navigation to clients experiencing a range of mental health challenges. This role requires a professional with a deep understanding of mental well-being, excellent digital communication skills, and the ability to build therapeutic rapport through virtual channels. You will be instrumental in making mental health support more accessible and convenient for people worldwide. If you are passionate about leveraging technology to improve mental health outcomes and thrive in a remote work environment, this is an exceptional opportunity.

Key Responsibilities

• Provide remote, non-crisis mental health support through various digital channels, including video calls, chat, and email.
• Conduct virtual assessments to understand clients' mental health needs and goals.
• Develop and implement personalized support plans based on evidence-based practices.
• Offer coping strategies, psychoeducation, and guidance on managing conditions like anxiety, depression, and stress.
• Connect clients with appropriate community resources, mental health professionals, and crisis services when necessary.
• Maintain accurate, confidential, and up-to-date client records within our secure digital platform.
• Collaborate with a multidisciplinary team of mental health professionals to ensure integrated care.
• Stay current with advancements in mental health research, therapeutic techniques, and digital health technologies.
• Participate in regular virtual team meetings, case reviews, and professional development sessions.
• Contribute to the development and refinement of remote mental health support protocols and resources.

Requirements

• Master's degree in Psychology, Counselling, Social Work, or a related mental health field.
• Professional registration or licensure as required in your jurisdiction (e.g., Registered Counsellor, Clinical Psychologist, Social Worker).
• Minimum of 3 years of clinical experience providing mental health support, preferably with some experience in telehealth or remote service delivery.
• In-depth knowledge of mental health conditions, therapeutic interventions, and crisis management.
• Exceptional verbal and written communication skills, with proficiency in digital platforms.
• Ability to establish therapeutic rapport and maintain professional boundaries in a remote setting.
• Strong ethical grounding and commitment to client confidentiality and data security.
• Proven ability to work autonomously, manage caseloads efficiently, and meet deadlines.
• Reliable internet connection and a dedicated, private workspace.
• Familiarity with various digital communication tools and electronic health record systems.

Benefits

• Fully remote work opportunity, offering significant lifestyle flexibility.
• Competitive salary and comprehensive benefits package, including health and retirement plans.
• Opportunities for continuous professional development and specialised training in digital mental health.
• Be part of an innovative and impactful organisation shaping the future of mental healthcare.
• Collaborative and supportive remote team environment.
• Access to cutting-edge telehealth technology and resources.
• Generous paid time off.
• Work from anywhere with a reliable internet connection.