Mental Health Support Worker

Placements24; Klerksdorp; Hybrid; ZAR 300,000 - 420,000; Full time

Job summary

Placements24 seeks an empathetic Mental Health Support Worker to join a fully remote team in South Africa. You will provide emotional support, develop coping strategies, and connect clients with resources via video calls, phone, and secure messaging.

The role requires autonomy, confidentiality, and professional registrations, with opportunities to work across diverse communities and advance telehealth from a home office.

Qualifications

• Qualification in Psychology, Social Work, Counselling, or related field.
• Minimum 3 years in mental health support or similar.
• Experience delivering remote counseling or support services.
• Knowledge of mental health conditions and recovery principles.
• Excellent virtual communication, listening, and empathy.
• Proficient with telehealth platforms and video conferencing.
• Able to work autonomously in a remote setting.
• Commitment to confidentiality and ethics.
• Reliable internet and private home workspace.
• Eligible to work in South Africa with required registrations.

Responsibilities

• Provide direct support and counseling via virtual platforms.
• Develop personalized support plans with clients.
• Educate on mental health conditions and coping strategies.
• Help clients access services and community resources.
• Monitor progress and adjust support as needed.
• Maintain confidential client records online.
• Respond to client crises via virtual channels.
• Collaborate with healthcare professionals and services.
• Participate in virtual supervision and team meetings.
• Contribute to remote mental health program development.

Skills

Empathy

Active listening

Virtual communication

Remote collaboration

Education

Psychology/Social Work/Counselling

Tools

Telehealth platforms

Electronic health records

Job description

About the Role

Our client is seeking an empathetic and dedicated Mental Health Support Worker to join their fully remote team. This role is pivotal in providing crucial support to individuals experiencing mental health challenges. Operating entirely online, you will connect with clients through video calls, phone, and secure messaging platforms. The focus is on offering emotional support, facilitating coping strategies, and connecting individuals with appropriate resources and services. If you have a background in mental health support, a passion for helping others, and are comfortable working independently in a remote setting, this position offers a fulfilling career opportunity. You will be instrumental in enhancing the well-being of individuals across various communities, all from your home office.

Key Responsibilities

• Provide direct support and counseling to individuals experiencing mental health concerns via virtual platforms.
• Develop and implement personalized support plans in collaboration with clients.
• Educate clients on mental health conditions, coping mechanisms, and self-care strategies.
• Assist clients in navigating mental health services and community resources.
• Monitor client progress and well-being, adjusting support as needed.
• Maintain accurate and confidential client records within the secure online system.
• Respond to client crises via appropriate virtual communication channels.
• Collaborate with other healthcare professionals and support services as required.
• Participate in regular virtual supervision and team meetings.
• Contribute to the development and improvement of remote mental health support programs.

Requirements

• A relevant qualification in Psychology, Social Work, Counselling, or a related field.
• Minimum of 3 years of experience in mental health support or a similar role.
• Demonstrated experience in providing counseling or support services remotely.
• Strong understanding of mental health conditions, therapeutic interventions, and recovery principles.
• Excellent virtual communication, active listening, and empathy skills.
• Proficiency in using telehealth platforms, video conferencing tools, and electronic health records.
• Ability to work autonomously and manage time effectively in a remote environment.
• Commitment to maintaining client confidentiality and ethical practice.
• A reliable internet connection and a dedicated, private workspace.
• Must be eligible to work in South Africa and possess necessary professional registrations.

Benefits

This fully remote position offers a competitive annual salary, commensurate with experience. Benefits include comprehensive medical aid coverage and opportunities for professional development and specialized training in telehealth. Our client fosters a supportive virtual work environment, encouraging work-life balance. You will have the flexibility to work from anywhere with a stable internet connection. Access to state-of-the-art remote work tools and resources is provided. Join a forward-thinking organization that is expanding access to mental health care through innovative digital solutions. This role offers the reward of making a significant difference in people's lives from a distance.