Remote Social Worker - Telehealth Services

Placements24; Pretoria; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Competitive salary

Remote work from home

Healthcare contribution

Bonus structure

Professional development opportunities

Job summary

Placements24 is seeking a dedicated Remote Social Worker to deliver telehealth social work and counseling across South Africa. The role emphasizes case management, ethical practice, and remote assessment from a home office.

You will support individuals and families via secure online platforms, maintain confidential records, and collaborate with healthcare professionals to expand access to mental health services.

Qualifications

• MSW degree and SACSSP registration required.
• Minimum 4 years post-qualifying clinical social work experience.
• Experience delivering services via telehealth platforms.
• Excellent written and verbal communication, with empathy in virtual care.
• Proficient with EHR systems and digital collaboration tools.

Responsibilities

• Conduct remote client assessments via video or phone and develop service plans.
• Provide individual, family, and group counseling through telehealth.
• Offer case management and connect clients with community resources.
• Develop intervention strategies for social and emotional issues.
• Maintain confidential electronic records in compliance with data protection.
• Collaborate with healthcare professionals remotely.
• Provide crisis intervention and support via virtual channels.
• Educate clients on mental health and available support services.
• Stay informed on telehealth ethics, guidelines, and legislation.
• Participate in virtual team meetings and professional development.

Skills

Telehealth counseling

Case management

Empathy & rapport

Excellent communication

Education

Master's degree in Social Work (MSW)

SACSSP registration

Tools

EHR systems

Video conferencing platforms

Job description

About the Role

Our client, a pioneering digital health platform, is seeking a dedicated and experienced Remote Social Worker to provide comprehensive telehealth services across South Africa. This is a fully remote position, offering the flexibility to work from anywhere within the country. You will be instrumental in delivering high-quality social work support, counseling, and case management to individuals and families seeking assistance through our online platform. This role requires a proactive approach to client care, excellent communication skills, and a strong understanding of digital therapeutic tools. Join us in revolutionizing access to mental health and social support services, making a significant impact from the comfort of your home office. Your expertise will be vital in reaching underserved communities.

Key Responsibilities

• Conduct remote client assessments via video conferencing and phone to identify needs and develop service plans.
• Provide individual, family, and group counseling services through secure telehealth platforms.
• Offer case management support, assisting clients in accessing community resources and benefits.
• Develop and implement intervention strategies for a range of social and emotional issues.
• Maintain accurate and confidential electronic client records in compliance with data protection regulations.
• Collaborate effectively with other healthcare professionals and support networks remotely.
• Provide crisis intervention and support through virtual channels.
• Educate clients on mental health, well-being, and available support systems.
• Stay abreast of telehealth best practices, ethical guidelines, and relevant legislation.
• Participate in virtual team meetings, case consultations, and ongoing professional development.

Requirements

• Master's degree in Social Work (MSW) or equivalent.
• Current registration with the South African Council for Social Service Professions (SACSSP).
• Minimum of 4 years of post-qualifying experience in clinical social work or counseling.
• Demonstrated experience and comfort with providing services via telehealth platforms.
• Excellent written and verbal communication skills, with the ability to convey empathy and build rapport virtually.
• Proficient in using electronic health record (EHR) systems and other digital collaboration tools.
• Strong organizational skills and the ability to manage a remote caseload independently.
• A reliable internet connection and a suitable home office environment conducive to confidential client interactions.
• Knowledge of a broad range of social issues and support services across South Africa.
• A commitment to ethical practice and client confidentiality in a remote setting.

Benefits

• This unique remote role offers a highly competitive annual salary, flexible working hours, and the significant benefit of working from home.
• Our client provides a comprehensive benefits package, including a contribution towards healthcare and a performance-related bonus structure.
• Opportunities for continuous learning and professional development in the field of telehealth and mental health are actively encouraged and supported.
• You will be part of an innovative and forward-thinking organization that is expanding its reach and impact.
• This position offers an excellent work-life balance and the chance to shape the future of social care delivery.