Mental Health Support Practitioner

Placements24; South Africa; Remote; ZAR 420,000 - 650,000; Full time

Benefits offered by this job

Remote work allowance

Medical and retirement benefits

Professional development opportunities

Flexible working hours

Job summary

Placements24 is seeking an experienced Mental Health Support Practitioner to support clients remotely in the Pretoria and broader Gauteng region. The role focuses on emotional support, resource navigation, and collaborative care with healthcare professionals, delivered via telehealth tools, video, and secure messaging.

You will assess, develop individualized support plans, educate clients and families, and refer to services as needed, while maintaining strict confidentiality and high standards

Qualifications

• Master's degree or equivalent in Psychology, Social Work, Counselling, or related field.
• Registered with a relevant professional body (e.g., HPCSA) as a Practitioner.
• 3–5 years of direct mental health support experience, counselling, or therapy.

Responsibilities

• Conduct remote initial assessments and provide ongoing emotional support via phone, video calls, and secure messaging.
• Develop and implement individualized support plans focused on recovery and well-being.
• Educate clients and families about mental health conditions, treatment options, and coping strategies.
• Facilitate referrals to mental health services, community resources, and support groups.
• Maintain confidential client records in compliance with privacy regulations.
• Deliver psychoeducational workshops and remote group sessions.
• Monitor progress and adjust plans while ensuring client safety.

Skills

Active listening

Empathy

Communication

Education

Master's degree in Psychology/Social Work/Counselling

Tools

Telehealth platforms

Video conferencing

Electronic health records

Job description

About the Role

Our client is a prominent organisation dedicated to mental health advocacy and support, currently seeking an experienced Mental Health Support Practitioner to join their team serving the Pretoria, Gauteng region. This role is primarily remote, offering significant flexibility and convenience to our practitioners. You will play a critical role in providing crucial emotional support, guidance, and resource navigation to individuals experiencing mental health challenges. Our client is committed to innovative and accessible mental health care, and this position is key to expanding that reach. The successful candidate will be instrumental in empowering individuals to manage their mental well-being, fostering resilience, and connecting them with appropriate services. This is a rewarding career path for those passionate about mental health and skilled in providing empathetic, professional support from a distance. The remote nature of this role allows for a wider geographical reach while maintaining high standards of care. We believe in a proactive approach to mental wellness and seek individuals who share this vision. Be part of a dedicated team making a real impact in Pretoria and beyond, all while enjoying the benefits of a remote work setup.

Key Responsibilities

• Conduct remote initial assessments and provide ongoing emotional support to clients via phone, video calls, and secure messaging platforms.
• Develop and implement individualized support plans in collaboration with clients, focusing on recovery and well-being goals.
• Educate clients and their families about mental health conditions, treatment options, and coping strategies.
• Facilitate referrals to appropriate mental health services, community resources, and support groups in the Pretoria area and nationally.
• Maintain comprehensive and confidential client records in compliance with privacy regulations.
• Collaborate with other healthcare professionals and stakeholders to ensure integrated care.
• Deliver psychoeducational workshops and support group sessions remotely.
• Monitor client progress and adjust support plans as needed, ensuring client safety and adherence to care protocols.
• Advocate for clients' needs and rights within the healthcare system and community.
• Stay updated on best practices and advancements in mental health support and therapeutic interventions.

Requirements

• A Master's degree or equivalent in Psychology, Social Work, Counselling, or a related mental health field.
• Registered with a relevant professional body (e.g., HPCSA) as a Practitioner.
• Minimum of 3-5 years of direct experience in mental health support, counselling, or therapy.
• Proven experience in conducting assessments and developing support plans.
• Excellent active listening, empathy, and communication skills, adapted for remote interaction.
• Proficiency in using tele-health platforms, video conferencing tools, and electronic record-keeping systems.
• Demonstrated ability to manage complex cases and crises effectively.
• Strong understanding of mental health legislation and ethical guidelines.
• Ability to work autonomously and manage a caseload effectively from a remote location.
• Access to a stable internet connection and a private, quiet workspace for remote work.

Benefits

• Competitive salary commensurate with experience and qualifications.
• Generous remote work allowance.
• Comprehensive medical and retirement benefits.
• Significant opportunities for professional development, supervision, and continuing education.
• Flexible working hours within the scope of client needs.
• A supportive team environment focused on collaboration and mutual respect.
• Contribute to meaningful work that directly impacts individuals' mental well-being across Pretoria and beyond.
• Access to cutting-edge telehealth technologies.