Mental Health Support Officer

Placements24; Paarl; Remote; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Health insurance and wellness program

Professional development funding

Flexible remote work schedule

Retirement fund contribution

Access to telehealth technology

Job summary

WhatJobs Direct is seeking an experienced Mental Health Support Officer to join a fully remote team. The role provides essential support, guidance, and crisis intervention for individuals facing mental health challenges, with collaboration from a network of professionals and community services.

Remote-first environment demands strong self-discipline, confidentiality, and excellent virtual communication. You will conduct assessments, provide referrals, educate clients and families, and develop

Qualifications

• Bachelor's degree in psychology, social work, counselling or related field.
• Minimum of 3 years of direct mental health support experience.
• Knowledge of common mental health disorders and recovery models.
• Experience with virtual platforms and electronic health record systems.

Responsibilities

• Provide direct support and emotional encouragement via phone, video calls, and secure messaging.
• Conduct initial assessments and provide referrals as needed.
• Assist clients in developing coping and self-management strategies.
• Educate clients and families about mental health conditions and treatments.
• Collaborate with mental health professionals, social workers, and community organizations.
• Maintain confidential client records using secure digital platforms.
• Offer crisis intervention and de-escalation support when needed.
• Facilitate virtual support groups and psychoeducational sessions.
• Develop and implement personalized support plans based on client needs.
• Stay informed about current best practices and resources in mental healthcare.

Skills

Active listening

Empathy

Communication skills

Crisis management

Zoom proficiency

Education

Bachelor's degree in Psychology / Social Work / Counselling

Tools

Electronic Health Records (EHR)

Zoom/Teams proficiency

Job description

About the Role

Our client, WhatJobs Direct, is seeking a dedicated and experienced Mental Health Support Officer to join their fully remote team. This pivotal role is designed to provide essential support and guidance to individuals experiencing mental health challenges. You will be responsible for offering a listening ear, connecting clients with appropriate resources, and empowering them to manage their well‑being effectively. As a remote‑first organization, this position demands exceptional self‑discipline, strong virtual communication skills, and a profound commitment to client confidentiality and care. You will collaborate virtually with a network of mental health professionals and community services to ensure holistic support for clients. The ideal candidate is empathetic, resilient, and possesses a deep understanding of mental health principles and support strategies. This is a unique opportunity to contribute to accessible mental healthcare solutions, reaching individuals wherever they are located, and making a significant positive impact from the comfort of your home office.

Key Responsibilities

• Provide direct support and emotional encouragement to individuals facing mental health concerns via phone, video calls, and secure messaging.
• Conduct initial assessments of mental health needs and provide appropriate referrals.
• Assist clients in developing coping mechanisms and self-management strategies.
• Educate clients and their families about mental health conditions and available treatments.
• Collaborate with a network of mental health professionals, social workers, and community organizations.
• Maintain accurate and confidential client records using secure digital platforms.
• Offer crisis intervention and de‑escalation support when needed.
• Facilitate virtual support groups and psychoeducational sessions.
• Develop and implement personalized support plans based on client needs.
• Stay informed about current best practices and resources in mental healthcare.

Requirements

• Bachelor's degree in Psychology, Social Work, Counselling, or a related mental health field.
• Minimum of 3 years of experience in providing direct support to individuals with mental health conditions.
• Strong understanding of common mental health disorders, treatment options, and recovery models.
• Excellent active listening, empathy, and communication skills.
• Proficiency in using virtual communication platforms (e.g., Zoom, Teams) and electronic health record systems.
• Ability to work independently, manage time effectively, and maintain boundaries in a remote setting.
• Demonstrated ability to handle crisis situations calmly and professionally.
• Knowledge of ethical guidelines and confidentiality standards in mental health.
• Resilience and ability to manage personal well-being while supporting others.
• Professional registration with a relevant South African body is an advantage.

Benefits

• Competitive salary commensurate with experience and qualifications.
• Comprehensive health insurance and wellness program.
• Generous provision for professional development and training.
• Flexible remote work schedule.
• Supportive virtual team environment.
• Contribution to retirement fund.
• Opportunity to work with cutting‑edge telehealth technology.
• Making a profound difference in individuals' mental health journeys.