Mental Health Support Officer

Placements24; Rustenburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Health and wellness benefits

Specialized training and professional

Supportive virtual team culture

Job summary

Placements24 is seeking a compassionate Mental Health Support Officer to join its remote-first team. This home-based role focuses on providing mental health support and guidance to clients via remote platforms, primarily from Rustenburg and surrounding areas.

You will listen, offer coping strategies, educate clients about conditions, coordinate referrals, and maintain confidential records with secure tools.

Qualifications

• Degree in Psychology, Social Work, Counselling, or a related field.
• Minimum of 2 years of experience in mental health support or related field.
• Experience providing remote support via digital channels.
• Strong knowledge of mental health conditions and community resources.

Responsibilities

• Provide direct mental health support via telephone, video calls, and secure messaging.
• Assess clients’ mental health needs and develop personalized support plans.
• Educate clients on mental health conditions and coping strategies.
• Facilitate referrals to psychiatrists, psychologists, and other professionals.
• Maintain confidential client records using secure electronic systems.
• Collaborate with a remote team to ensure coordinated care.

Skills

Empathy

Active listening

Remote communication

Education

Degree in Psychology/Social Work/Counselling

Job description

About the Role

Our client is actively searching for a motivated and empathetic Mental Health Support Officer to join their remote-first team. This critical role focuses on providing accessible mental health support and guidance to individuals seeking assistance, all conducted through virtual platforms. You will be responsible for offering a listening ear, providing coping strategies, and connecting clients with appropriate mental health services and resources. This is an ideal opportunity for a compassionate professional passionate about mental well-being, skilled in remote communication, and dedicated to making a tangible difference in people's lives from a convenient home-based setting, contributing to enhanced mental wellness across communities served from Rustenburg and beyond.

Key Responsibilities

• Provide direct mental health support and counseling via telephone, video calls, and secure messaging platforms.
• Assess clients' mental health needs, risks, and strengths, developing personalized support strategies.
• Educate clients on mental health conditions, coping mechanisms, and available treatment options.
• Facilitate referrals to psychiatrists, psychologists, and other mental health professionals or services.
• Maintain detailed, confidential client records using secure electronic health record systems.
• Collaborate with a remote team of professionals to ensure comprehensive and coordinated care delivery.

Requirements

• Degree in Psychology, Social Work, Counselling, or a related field.
• Minimum of 2 years of experience in mental health support, counseling, or a related field.
• Demonstrated experience and comfort with providing support remotely via various digital channels.
• Strong knowledge of mental health conditions, therapeutic approaches, and community resources.
• Excellent empathy, active listening, and non-judgmental communication skills.
• Must have a reliable internet connection and a suitable home office setup for confidential remote consultations, supporting clients virtually throughout the Rustenburg region.

Benefits

• Competitive salary package.
• Fully remote work arrangement offering excellent work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for specialized training and professional certifications in mental health.
• A supportive virtual team culture focused on client outcomes and personal growth.