Mental Health Support Specialist (Remote)

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work arrangement

Professional development opportunities

Access to tele-mental health tech

Job summary

Placements24 is seeking a Mental Health Support Specialist to join a fully remote team serving clients across Nelspruit, Mpumalanga, ZA. You will provide emotional support, crisis intervention, and guidance via phone, video, and secure messaging from your home office.

The role requires 3–5 years of direct experience, a relevant degree, and professional registration. You will work with a multidisciplinary team to extend access to mental health services for remote clients.

Qualifications

• Bachelor's or Master's degree in psychology, social work, counselling or related field.
• Professional registration with HPCSA or equivalent.
• 3–5 years of direct mental health support, counselling or crisis intervention.
• Experience delivering remote/tele-mental health services.
• Excellent verbal and written communication with empathy.
• Reliable internet and dedicated quiet workspace.

Responsibilities

• Provide remote emotional support and crisis intervention to clients.
• Conduct remote assessments and develop supportive action plans.
• Guide clients to therapy, psychiatric care and services.
• Deliver psychoeducation on mental health and coping strategies.
• Maintain confidential client records via secure EHR systems.
• Collaborate with a multidisciplinary mental health team.
• Develop remote wellness initiatives and support groups.
• Uphold ethical standards and confidentiality in all interactions.

Skills

Active listening

Empathy

Crisis intervention

Strong communication

Remote work

Client confidentiality

Education

Bachelor's or Master's in Psychology / Social Work / Counseling

Tools

Telehealth platforms

CRM systems

Office software

Job description

About the Role

Our client is a progressive healthcare provider dedicated to accessible and comprehensive mental health services. We are seeking a compassionate and skilled Mental Health Support Specialist to join our fully remote team, serving clients across Nelspruit, Mpumalanga, ZA, and surrounding areas. In this role, you will provide crucial emotional support, crisis intervention, and guidance to individuals experiencing mental health challenges. Leveraging technology, you will connect with clients via phone, video calls, and secure messaging platforms, offering a lifeline of support from the comfort of your home office. This position requires a deep understanding of mental health conditions, excellent active listening skills, and a strong commitment to client confidentiality and well-being. The role is vital in ensuring continuous mental health care for those who may face barriers to accessing traditional services.

Key Responsibilities

• Provide remote emotional support and crisis intervention to individuals experiencing mental health distress.
• Conduct remote assessments to understand client needs and develop supportive action plans.
• Guide clients in accessing appropriate mental health services, including therapy and psychiatric care.
• Offer psychoeducation on mental health conditions, coping strategies, and self-care techniques.
• Connect clients with community resources and support networks.
• Maintain detailed, confidential client records using secure electronic health record systems.
• Collaborate with a multidisciplinary team of mental health professionals.
• Develop and implement remote wellness initiatives and support group facilitation.
• Adhere to professional ethical standards and regulatory requirements.
• Provide support and de-escalation in challenging situations.

Requirements

• A Bachelor's or Master's degree in Psychology, Social Work, Counseling, or a related mental health field.
• Professional registration (e.g., with HPCSA or equivalent).
• Minimum of 3-5 years of direct experience in mental health support, counseling, or crisis intervention.
• Proven ability to provide effective support in a remote or tele-mental health setting.
• Excellent verbal and written communication skills, with strong empathy and active listening abilities.
• Proficiency in using telehealth platforms, CRM systems, and standard office software.
• Ability to manage a caseload, prioritise tasks, and work autonomously in a remote environment.
• High level of professionalism, ethical conduct, and commitment to client confidentiality.
• Must have a reliable internet connection and a dedicated, quiet workspace.
• Must be able to effectively serve clients within Nelspruit, Mpumalanga, ZA, remotely.

Benefits

• Competitive salary commensurate with qualifications and experience.
• Fully remote work arrangement with flexible scheduling options.
• Professional development opportunities and continuing education support.
• Opportunity to work with a leading organisation in digital mental health.
• Meaningful work impacting the lives and well-being of individuals in the Nelspruit region.
• Access to cutting-edge tele-mental health technology.