Mental Health Support Specialist (Remote)

Placements24; Randburg; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Fully remote

Professional development

Collaborative virtual team

Remote work resources

Job summary

Placements24 is seeking a compassionate Mental Health Support Specialist to join a fully remote team serving individuals in the Randburg area. You will provide empathetic remote support via phone, video, and secure messaging, guiding clients to appropriate services and coping strategies.

The role requires a Bachelor’s or Master’s in psychology-related fields and at least 3 years of experience in mental health support.

Qualifications

• Bachelor's or master's degree in a relevant field (Psychology, Social Work, Counseling).
• Minimum of 3 years of experience in mental health support or counseling.
• Proficiency in conducting virtual client sessions and using telehealth platforms.
• Strong understanding of mental health conditions, treatment options, and community resources.

Responsibilities

• Provide remote emotional support and crisis intervention to individuals.
• Conduct virtual needs assessments and develop personalized support plans.
• Guide clients in accessing mental health services, therapies, and support groups.
• Educate clients and families on mental health conditions and coping strategies.
• Maintain confidential client records and ensure privacy compliance.
• Collaborate with clinical staff and community partners to coordinate care.

Skills

Empathy

Active listening

Telehealth

Crisis intervention

Case management

Education

Bachelor's degree in Psychology

Master's degree in Counseling or Social Work

Tools

Telehealth platforms

Job description

About the Role

Our client is seeking a compassionate and experienced Mental Health Support Specialist to join their fully remote team, serving individuals in the Randburg area. This role is crucial in providing accessible mental health support, guidance, and resource navigation through virtual channels. You will connect with clients via phone, video calls, and secure messaging, offering empathetic support and practical assistance to help them manage their mental well-being. This is an excellent opportunity for a dedicated professional passionate about mental health advocacy and seeking to make a significant impact while working from the convenience and flexibility of a remote setting.

Key Responsibilities

• Provide remote emotional support and crisis intervention to individuals experiencing mental health challenges.
• Conduct virtual needs assessments and develop personalized support plans.
• Guide clients in accessing appropriate mental health services, therapies, and support groups.
• Educate clients and families on mental health conditions and coping strategies.
• Maintain confidential client records and ensure adherence to privacy regulations.
• Collaborate with clinical staff and community partners to ensure coordinated care.

Requirements

• Bachelor's or Master's degree in Psychology, Social Work, Counseling, or a related field.
• Minimum of 3 years of experience in mental health support or counseling.
• Proficiency in conducting virtual client sessions and using telehealth platforms.
• Strong understanding of mental health conditions, treatment options, and community resources.
• Excellent active listening, empathy, and communication skills.
• Ability to manage a caseload and work effectively independently in a remote environment.

Benefits

• Competitive annual salary.
• The significant advantage of a fully remote work arrangement.
• Opportunities for ongoing professional development in mental health and telehealth.
• A supportive and collaborative virtual team environment.
• Access to necessary technology and resources for effective remote practice.
• The fulfillment of providing essential mental health care and making a difference.