Mental Health Support Coordinator

Placements24; George; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Fully remote work

Training opportunities

Job summary

Placements24 is seeking a dedicated Mental Health Support Coordinator to provide remote assistance to individuals navigating mental health challenges in South Africa. You will link clients with professionals, crisis intervention, and community services, all via virtual means.

The role requires empathy, strong organizational skills, and experience with telehealth tools. It offers fully remote work with flexible scheduling and opportunities for professional development within a supportive virtual

Qualifications

• Degree in Psychology, Counseling, Social Work, or a closely related field.
• Minimum of 4 years' experience in mental health support or case management.
• Demonstrated experience in remote client engagement and support coordination.
• Proficiency with telehealth platforms and digital record-keeping systems.

Responsibilities

• Coordinate and schedule remote appointments for clients with mental health professionals.
• Provide empathetic support and resource navigation to individuals experiencing mental health crises or challenges.
• Assist clients in accessing community mental health services, support groups, and treatment programs online.
• Maintain detailed and confidential client records within the designated digital system.
• Liaise with families, caregivers, and external agencies to ensure comprehensive client care.
• Monitor client progress and adherence to treatment plans, providing virtual follow-ups.

Skills

Empathy

Remote engagement

Telehealth proficiency

Record keeping

Communication

Education

Bachelor's degree in Psychology/Counseling/Social Work

Tools

Telehealth platforms

Electronic medical records

Job description

About the Role

Our client seeks a dedicated Mental Health Support Coordinator to provide vital remote assistance to individuals navigating mental health challenges in the George area and beyond. This role is integral to ensuring that clients receive timely, accessible, and compassionate support through virtual means. You will act as a crucial link between clients, mental health professionals, and community support services, facilitating access to therapy, medication management, and crisis intervention. Operating in a fully remote capacity, this position demands excellent organizational skills, a profound sense of empathy, and the ability to build rapport and trust through digital communication. This is an excellent chance to contribute to mental well-being from the comfort of your own home.

Key Responsibilities

• Coordinate and schedule remote appointments for clients with mental health professionals.
• Provide empathetic support and resource navigation to individuals experiencing mental health crises or challenges.
• Assist clients in accessing community mental health services, support groups, and treatment programs online.
• Maintain detailed and confidential client records within the designated digital system.
• Liaise with families, caregivers, and external agencies to ensure comprehensive client care.
• Monitor client progress and adherence to treatment plans, providing virtual follow-ups.

Requirements

• Degree in Psychology, Counseling, Social Work, or a closely related field.
• Minimum of 4 years' experience in mental health support or case management.
• Demonstrated experience in remote client engagement and support coordination.
• Proficiency with telehealth platforms and digital record-keeping systems.
• Strong understanding of mental health conditions and available resources in South Africa .
• Excellent interpersonal and de-escalation skills through virtual communication.

Benefits

• Competitive annual salary package.
• Fully remote work arrangement with flexibility.
• Opportunities for further training in mental health support modalities.
• Collaborative virtual team environment.
• Chance to significantly impact the mental well-being of individuals in the community.