Medical Receptionist: Warm Front Desk & Admin Support

EdUpStairs; Cape Town; On-site; ZAR 150,000 - 210,000; Full time

Job summary

A busy private practice in Cape Town's Southern Suburbs is seeking a friendly, organised receptionist to be the first point of contact for patients. You will support day-to-day reception operations, handle enquiries and appointments, and maintain accurate and confidential patient records.

Key tasks include greeting patients, answering calls and emails, booking appointments, capturing intake forms, processing payments, and maintaining electronic medical records.

Qualifications

• Matric / Grade 12, or equivalent work experience.
• At least 1 year of reception, admin or customer service experience preferred.
• Reliable transport to get to work.
• Clear, confident written and spoken English (Afrikaans will be an advantage)
• Computer and basic data entry skills, and willingness to learn new systems
• A friendly, professional and well-organised manner
• Strong attention to detail
• Ability to multitask in a busy environment
• Reliable, punctual and willing to learn

Responsibilities

• Welcome patients and manage reception enquiries
• Answer calls and respond to emails and WhatsApp messages
• Book, reschedule and confirm appointments
• Register new patients and accurately capture intake forms
• Update patient information and maintain electronic records
• Process payments and issue receipts
• Scan, upload and file patient documentation
• Support the Practice Manager with general admin and daily operations
• Maintain patient confidentiality and professional communication at all times

Skills

Reception skills

Customer service

English (spoken/written)

Afrikaans advantage

Education

Matric / Grade 12

Tools

Computer literacy

Job description

A busy private practice in Cape Town's Southern Suburbs is seeking a friendly, organised receptionist to be the first point of contact for patients. You will support day-to-day reception operations, handle enquiries and appointments, and maintain accurate and confidential patient records.

Key tasks include greeting patients, answering calls and emails, booking appointments, capturing intake forms, processing payments, and maintaining electronic medical records.