Medical Receptionist

EdUpStairs; Cape Town; On-site; ZAR 150,000 - 210,000; Full time

Job summary

A busy private practice in Cape Town's Southern Suburbs is seeking a friendly, organised receptionist to be the first point of contact for patients. You will support day-to-day reception operations, handle enquiries and appointments, and maintain accurate and confidential patient records.

Key tasks include greeting patients, answering calls and emails, booking appointments, capturing intake forms, processing payments, and maintaining electronic medical records.

Qualifications

• Matric / Grade 12, or equivalent work experience.
• At least 1 year of reception, admin or customer service experience preferred.
• Reliable transport to get to work.
• Clear, confident written and spoken English (Afrikaans will be an advantage)
• Computer and basic data entry skills, and willingness to learn new systems
• A friendly, professional and well-organised manner
• Strong attention to detail
• Ability to multitask in a busy environment
• Reliable, punctual and willing to learn

Responsibilities

• Welcome patients and manage reception enquiries
• Answer calls and respond to emails and WhatsApp messages
• Book, reschedule and confirm appointments
• Register new patients and accurately capture intake forms
• Update patient information and maintain electronic records
• Process payments and issue receipts
• Scan, upload and file patient documentation
• Support the Practice Manager with general admin and daily operations
• Maintain patient confidentiality and professional communication at all times

Skills

Reception skills

Customer service

English (spoken/written)

Afrikaans advantage

Education

Matric / Grade 12

Tools

Computer literacy

Job description

A busy private practice in Cape Town's Southern Suburbs is looking for a friendly, organised receptionist to be the first point of contact for patients. You will support the smooth day-to-day operation of reception, manage patient enquiries and appointments, and keep patient records accurate and confidential.

MAIN OUTCOMES:

• Every patient welcomed warmly and every enquiry handled promptly
  
• Complete, up-to-date and confidential patient records
  
• Payments processed correctly and a front desk that runs smoothly
  

KEY RESPONSIBILITIES:

• Welcome patients and manage reception enquiries
  
• Answer calls and respond to emails and WhatsApp messages
  
• Book, reschedule and confirm appointments
  
• Register new patients and accurately capture intake forms
  
• Update patient information and maintain electronic records
  
• Process payments and issue receipts
  
• Scan, upload and file patient documentation
  
• Support the Practice Manager with general admin and daily operations
  
• Maintain patient confidentiality and professional communication at all times
  

Requirements

KNOWLEDGE AND EXPERIENCE:

• Matric / Grade 12, or equivalent work experience
  
• At least 1 year of reception, admin or customer service experience preferred
  
• Reliable transport to get to work
  
• Clear, confident written and spoken English (Afrikaans will be an advantage)
  
• Computer and basic data entry skills, and willingness to learn new systems
  
• A friendly, professional and well-organised manner
  
• Strong attention to detail
  
• Ability to multitask in a busy environment
  
• Reliable, punctual and willing to learn
  

Advantageous

• Previous medical reception or switchboard experience
  
• A role in a respected and growing private practice
  
• Training provided, a supportive professional environment and potential for a permanent position
  

Mogale City Local Municipality, Gauteng, South Africa