Medical Receptionist

Lumenii; Cape Town; Sur place; ZAR 67 000 - 112 000; Plein temps

Avantages offerts par ce poste

Training provided

Résumé du poste

Lumenii Proprietary Limited in Cape Town’s Southern Suburbs is seeking a friendly, organised receptionist to be the first point of contact for patients. You will support day-to-day reception operations, manage patient enquiries and appointments, and keep patient records accurate and confidential.

In this role you will welcome patients, answer calls and emails, book and reschedule appointments, register new patients, update records, process payments, and maintain confidentiality with professional

Qualifications

• Matric/Grade 12 or equivalent work experience.
• At least 1 year of reception, admin or customer service experience preferred.
• Reliable transport to get to work.
• Clear, confident written and spoken English (Afrikaans will be an advantage).
• Computer and basic data entry skills, and willingness to learn new systems.
• A friendly, professional and well-organised manner.
• Strong attention to detail.
• Ability to multitask in a busy environment.
• Reliable, punctual and willing to learn.

Responsabilités

• Welcome patients and manage reception enquiries.
• Answer calls and respond to emails and WhatsApp messages.
• Book, reschedule and confirm appointments.
• Register new patients and accurately capture intake forms.
• Update patient information and maintain electronic records.
• Process payments and issue receipts.
• Scan, upload and file patient documentation.
• Support the Practice Manager with general admin and daily operations.
• Maintain patient confidentiality and professional communication at all times.

Connaissances

Customer service

Organised

Multitasking

Attention to detail

Professional communication

Reliable

Formation

Matric / Grade 12

Outils

Computer basics

Description du poste

Cape Town, South Africa

A busy private practice in Cape Town's Southern Suburbs is looking for a friendly, organised receptionist to be the first point of contact for patients. You will support the smooth day-to-day operation of reception, manage patient enquiries and appointments, and keep patient records accurate and confidential.

MAIN OUTCOMES:

• Every patient welcomed warmly and every enquiry handled promptly
• Complete, up-to-date and confidential patient records
• Payments processed correctly and a front desk that runs smoothly

KEY RESPONSIBILITIES:

• Welcome patients and manage reception enquiries
• Answer calls and respond to emails and WhatsApp messages
• Book, reschedule and confirm appointments
• Register new patients and accurately capture intake forms
• Update patient information and maintain electronic records
• Process payments and issue receipts
• Scan, upload and file patient documentation
• Support the Practice Manager with general admin and daily operations
• Maintain patient confidentiality and professional communication at all times

Requirements

KNOWLEDGE AND EXPERIENCE:

• Matric / Grade 12, or equivalent work experience
• At least 1 year of reception, admin or customer service experience preferred
• Reliable transport to get to work
• Clear, confident written and spoken English (Afrikaans will be an advantage)
• Computer and basic data entry skills, and willingness to learn new systems
• A friendly, professional and well-organised manner
• Strong attention to detail
• Ability to multitask in a busy environment
• Reliable, punctual and willing to learn

Advantageous

• Previous medical reception or switchboard experience
• A role in a respected and growing private practice
• Training provided, a supportive professional environment and potential for a permanent position