Medical Receptionist - Cape Town

Guardian Recruiting (Pty) Ltd; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Guardian Recruiting (Pty) Ltd in Cape Town is seeking an approachable receptionist with medical practice exposure. The role involves handling calls, messages and diary management while supporting accounts and theatre coordination, in a paperless clinic environment.

Candidates should have strong IT skills, experience in Vericlaim and billing, and be bilingual in English and Afrikaans. Own transport and driver's license are preferred for this on-site position.

Qualifications

• Proven experience in working in a doctor's rooms, preferably a specialist.
• Strong IT skills and familiarity with clinic systems.
• Experience with Vericlaim and billing is a benefit.
• Bilingualism in English and Afrikaans is a requirement.
• Own transport and driver's license preferred.

Responsibilities

• Answer all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by the relevant person.
• Maintain the issue logbook for all messages and matters daily.
• Assist with phone, email or sms patients with feedback from doctors.
• Assist with managing the diary and booking patient appointments.
• Welcome patients arriving in a friendly and professional manner.
• Open accounts and capture patient information on the system for new patients.
• Liaise with the Bureau on patient-related queries and assist with debt collection.
• Month-end processing and daily banking as applicable.
• General admin tasks: ordering stock, maintaining CPD register, arranging theater lists.

Skills

Strong IT Skills

Bilingual English Afrikaans

Own transport

Tools

Vericlaim

Billing software

Job description

Approachable, personable individual with proven experience working in a medical practice required to join specialist team in Cape Town.

Job Specification

Reception

• Answering all calls in a professional, courteous and efficient manner
• Take messages and ensure they are actioned by the relevant person
• Maintain the issue logbook for all messages and matters that arise daily
• Assist with phone, email or sms patients with feedback from doctors regarding messages left
• Assist with managing the diary – booking patient appointments, and communicating billing policy to all new patients
• Assist with preparing all files for the following day’s appointments
• Welcome patients arriving in a friendly and professional manner, and communicate time delays to manage client expectations
• Assist with checking that all patient details on file are still up to date and obtain new details if relevant
• Open accounts and capture all relevant information accurately on the system for new patients
• Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit
• Assist with obtaining patient results and related correspondence (lab results, radiology)
• Ensuring patients get the relevant information and forms needed when they need to have an in-room procedure, an operation andto be hospitalised
• Providing quotations for all patient procedures
• Prepare the theatre list bookings and pre-authorisations
• Assist with arranging the Anaesthetist and Assistant for surgeries
• Ensure all clinical notes are captured on the patient files post-surgery
• Keeping track of Assistant fees and payments made to them
• Keeping track of cases where the doctor has assisted in surgeries
• Assist with doctors’ reports, and thank you letters (where necessary).
• Keeping track of pharmacy accounts and stock per Doctor

Accounts

• Bill patients accordingly and collect payment where necessary
• Accept money (cash or card) and write receipts
• Allocate patient payments
• Ensure all theatre billings have been completed by the doctor within 48 hours
• Liaise with the Bureau on patient-related queries and assist with debt collection
• Month-end processing
• Daily banking is given to the doctor
• Maintain Petty Cash
• Maintain attendance register

General

• Schedule all admin-related appointments with the doctor and the various service providers
• Liaise with contractors such as the hospital technical department, IT specialists, Suppliers
• Maintain all supplier contracts and agreements
• Ordering stock from various places: pharmacies, stationers
• Support of various marketing initiatives
• Assist the doctor with all offi ce admin-related tasks
• Maintaining the CPD register

Essential Requirements

• Proven experience in working in a doctor's rooms, preferably a specialist
• Strong IT Skills
• Experience with Vericlaim and billing a benefit
• Bilingualism in English and Afrikaans is a requirement
• Own transport and driver's license preferred
• Ability to work within apaperless environment
• Drivers Licence and own vehicle