Luxury Reservations Manager: Master Bookings & Guest Care

Protea Placements; Knysna; Presencial; ZAR 112 000 - 134 000; Tempo integral

Resumo da oferta

Protea Placements in Knysna seeks a Reservations Manager to oversee bookings for our luxury holiday rental portfolio. You will coordinate enquiries, convert guests into confirmed reservations, and maintain outstanding guest communication with meticulous attention to detail.

The role requires strong English, organisational skills, proficiency with booking systems and MS Office, and the ability to work full-time from the Knysna office. Salary is R11 000 per month plus commission.

Qualificações

• Experience in reservations, hospitality, or holiday rentals.
• Excellent English communication, written and verbal.
• Strong organisational abilities with attention to detail.
• Proven ability to manage multiple bookings and enquiries.
• Sales-focused with proactive conversion of enquiries to bookings.
• Proficiency in Microsoft Office, booking systems and AI tools.
• Valid driver's licence and reliable transport.
• Available to work full-time in Knysna.

Responsabilidades

• Coordinate bookings and enquiries across platforms.
• Maintain calendar and calendar synchronization across platforms.
• Liaise with guests to ensure smooth check-in/check-out and guest satisfaction.

Conhecimentos

English communication

Organisation

Sales ability

Customer service

Formação académica

Matric certificate

Ferramentas

Microsoft Office

Booking systems

AI tools

Asana

Mailchimp

Sage

Descrição da oferta de emprego

Protea Placements in Knysna seeks a Reservations Manager to oversee bookings for our luxury holiday rental portfolio. You will coordinate enquiries, convert guests into confirmed reservations, and maintain outstanding guest communication with meticulous attention to detail.

The role requires strong English, organisational skills, proficiency with booking systems and MS Office, and the ability to work full-time from the Knysna office. Salary is R11 000 per month plus commission.