Front Office Manager - Knysna

HotelJobs; Knysna; On-site; ZAR 420,000 - 700,000; Full time

Job summary

HotelJobs in Knysna seeks a dynamic Front Office Manager to lead the front desk and reservations, delivering an exceptional guest experience from arrival to departure.

The ideal candidate is a hands-on leader with 3–5 years in a front office supervisory role, strong communication skills, and a hospitality qualification. Experience with PMS is preferred; weekend and public holiday availability is required.

Qualifications

• 3–5 years in Front Office management or supervisory role.
• Hospitality qualification advantageous.
• Strong communication and problem-solving skills.
• Proven track record in team leadership and guest service.

Responsibilities

• Direct the day-to-day operations of the Front Office department.
• Manage and guide the reception and reservations functions.
• Ensure a seamless, welcoming check-in and check-out experience.
• Oversee room assignments, booking tracks, and occupancy levels.
• Handle inquiries, resolve complaints, and manage special requests professionally.
• Build strong guest relationships to maintain high levels of satisfaction.
• Train, motivate, coach, and develop the Front Office team.
• Ensure compliance with resort policies and service standards.
• Collaborate with other departments to ensure cohesive operations.

Skills

Leadership

Communication

Problem solving

Guest service

Team management

PMS

Education

Hospitality qualification

Tools

PMS Systems

Job description

A Luxury Hotel resort situated in the scenic Knysna coastal region is seeking a dynamic and experienced Front Office Manager to lead the Front Office team and ensure an exceptional guest experience from arrival to departure. The ideal candidate will be a confident, hands‑on leader with a genuine passion for hospitality, strong organisational skills, and a steadfast commitment to delivering outstanding service.

Key Responsibilities:

• Operational Oversight: Direct the day-to-day operations of the Front Office department.
• Team Leadership: Manage and guide the reception and reservations functions.
• Guest Arrival & Departure: Ensure a seamless, warm, and welcoming check-in and check-out process for all visitors.
• Inventory & Allocation: Oversee room assignments, booking tracks, occupancy levels, and specific guest requirements.
• Guest Relations: Handle inquiries, resolve complaints, and manage special requests professionally and efficiently.
• Satisfaction Tracking: Build strong guest relationships to maintain high levels of satisfaction.
• Staff Development: Train, motivate, coach, and foster the professional growth of the Front Office team.
• Standard Compliance: Guarantee that resort policies, operational procedures, and service standards are strictly maintained.
• Cross-Department Collaboration: Work closely with other departments to ensure cohesive operations and an exceptional guest experience.
• Administrative Efficiency: Monitor department administration to ensure accurate and efficient procedures are followed.
• Performance Targets: Assist in achieving departmental targets and maintaining high operational standards.

Requirements:

• Experience: Minimum of 3–5 years in a Front Office Management or similar hospitality supervisory role.
• Education: A hospitality qualification is highly advantageous.
• Leadership: Proven track record in team management and people skills.
• Communication: Exceptional verbal, written, and problem-solving abilities.
• Technical Skills: Previous experience using modern Property Management Systems (PMS).
• Interpersonal Skills: Strong guest-service capabilities and a professional, positive, hands‑on approach.
• Flexibility: Ability to work a flexible schedule, including weekends and public holidays.
• Composure: Ability to remain calm and professional in a fast-paced environment.