Luxury Front Office Manager: Guest Experience Leader

HotelJobs; Knysna; Presencial; ZAR 420.000 - 700.000; Jornada completa

Descripción de la vacante

HotelJobs in Knysna seeks a dynamic Front Office Manager to lead the front desk and reservations, delivering an exceptional guest experience from arrival to departure.

The ideal candidate is a hands-on leader with 3–5 years in a front office supervisory role, strong communication skills, and a hospitality qualification. Experience with PMS is preferred; weekend and public holiday availability is required.

Formación

• 3–5 years in Front Office management or supervisory role.
• Hospitality qualification advantageous.
• Strong communication and problem-solving skills.
• Proven track record in team leadership and guest service.

Responsabilidades

• Direct the day-to-day operations of the Front Office department.
• Manage and guide the reception and reservations functions.
• Ensure a seamless, welcoming check-in and check-out experience.
• Oversee room assignments, booking tracks, and occupancy levels.
• Handle inquiries, resolve complaints, and manage special requests professionally.
• Build strong guest relationships to maintain high levels of satisfaction.
• Train, motivate, coach, and develop the Front Office team.
• Ensure compliance with resort policies and service standards.
• Collaborate with other departments to ensure cohesive operations.

Conocimientos

Leadership

Communication

Problem solving

Guest service

Team management

PMS

Educación

Hospitality qualification

Herramientas

PMS Systems

Descripción del empleo

HotelJobs in Knysna seeks a dynamic Front Office Manager to lead the front desk and reservations, delivering an exceptional guest experience from arrival to departure.

The ideal candidate is a hands-on leader with 3–5 years in a front office supervisory role, strong communication skills, and a hospitality qualification. Experience with PMS is preferred; weekend and public holiday availability is required.