Head of Reservations

Wild Dreams Hospitality; Oos-Kaap; Remote; ZAR 335,000 - 391,000; Full time

Benefits offered by this job

Live-out position

Live-in on request

Job summary

Wild Dreams Hospitality seeks a senior reservations leader to own the reservations function, driving occupancy and revenue while ensuring a seamless guest journey from inquiry to arrival. Lead a remote reservations team, optimize rates across channels, maintain relations with travel agents and DMCs, provide regular occupancy and sales reports to management, and monitor market trends to inform pricing.

The role requires luxury hospitality experience, sharp attention to detail, and the ability to

Qualifications

• Senior reservations management experience in luxury lodge/hotel or hospitality environment
• Proven use of reservations systems and booking platforms
• Ability to drive sales and revenue targets
• Excellent written and verbal communication with a professional manner
• Strong leadership and team development skills
• Attention to detail in bookings, rates and guest communications
• Experience with travel agents, DMCs and direct guests
• Ability to compile occupancy and sales forecasts
• Proficient in Microsoft Office
• Self-motivated, reliable and able to work independently
• Willing to live/relocate to remote environment

Responsibilities

• Lead, manage and develop the reservations team to maintain high performance and service standards
• Oversee all reservations enquiries across channels (direct, agent, online)
• Process bookings accurately and timely; manage rates, availability and channel management
• Build and maintain relationships with travel agents, DMCs, tour operators and direct guests
• Manage provisional bookings, follow-ups, amendments and cancellations
• Coordinate with lodge operations for guest handovers
• Compile and present occupancy, revenue and sales reports
• Monitor market trends and pricing to support revenue strategy
• Ensure guest correspondence is professional and aligned with brand standards

Skills

Senior reservations

Sales & revenue

Team leadership

Communication

Operational excellence

Tools

Reservations systems

Booking platforms

MS Office

Job description

This is a senior leadership role for a polished, detail-oriented reservations professional who combines strong operational expertise with solid sales ability and team management skills. The successful candidate will take full ownership of the reservations function, drive occupancy and revenue, and ensure a seamless and professional guest journey from first enquiry through to arrival.

Core Criteria:

• Proven experience in a senior reservations management role within a luxury lodge, hotel, or hospitality establishment
• Strong knowledge of reservations systems and booking platforms
• Solid commercial awareness with the ability to drive sales conversion and revenue targets
• Excellent written and verbal communication skills with a warm, professional manner
• Strong leadership and team management skills with the ability to develop and motivate a reservations team
• High attention to detail and accuracy in processing bookings, rates, and guest correspondence
• Experience with travel agents, DMCs, and direct guest relationships
• Ability to compile and present occupancy reports, sales performance data, and forecasts
• Computer literate with solid Microsoft Office skills
• Flexible, reliable, and self-motivated with the ability to work independently
• Comfortable living and working in a remote environment

Core Responsibilities:

• Lead, manage, and develop the reservations team to maintain high performance and service standards
• Oversee all incoming reservations enquiries across all channels, including direct, agent, and online platforms
• Process bookings accurately and timeously, issuing confirmations, pro formas, and related documentationManage rates, availability, and channel management to maximise occupancy and revenue
• Build and maintain strong relationships with travel agents, DMCs, tour operators, and direct guests
• Manage provisional bookings, follow-ups, amendments, and cancellations within approved policies
• Coordinate with lodge operations teams to ensure accurate and complete guest handovers
• Compile and present regular occupancy, revenue, and sales performance reports for management
• Monitor market trends, competitor pricing, and booking patterns to support revenue strategy
• Ensure all guest correspondence is professional, accurate, and aligned with brand standards

Remuneration & Benefits:

• Salary: R30,000 - R35,000 per month
• Live-out position (live-in available on request)