Senior Reservations & Luxury Hospitality Specialist

Pezula Hotel; Knysna; Sur place; ZAR 180 000 - 250 000; Plein temps

Avantages offerts par ce poste

Career growth opportunities

Competitive package aligned with experience

Résumé du poste

Pezula Hotel is seeking a Senior Reservations Consultant based at Pezula Nature Retreat in Knysna. You will manage reservations, quotations, and guest communications while supporting the Travel Support Manager.

The ideal candidate should have a minimum of 2–3 years in a similar role, strong communication skills, and experience with Opera PMS. Opportunities for growth in a dynamic environment and competitive salary offered.

Qualifications

• Minimum 2–3 years’ experience in a similar senior reservations, events or hospitality sales role.
• Valid driver’s license and reliable transport essential.
• Ability to work under pressure and manage multiple priorities.

Responsabilités

• Manage reservations, amendments, cancellations and guest correspondence.
• Prepare and follow up on quotations to maximize booking conversions.
• Promote and upsell accommodation, spa treatments, and dining reservations.

Connaissances

Strong communication

Relationship-building

Attention to detail

Upselling ability

Organizational skills

Formation

Grade 12 / Matric

Qualification in Hospitality, Tourism, Sales or related field

Outils

Opera PMS

Microsoft Office

Description du poste

Pezula Hotel is seeking a Senior Reservations Consultant based at Pezula Nature Retreat in Knysna. You will manage reservations, quotations, and guest communications while supporting the Travel Support Manager.

The ideal candidate should have a minimum of 2–3 years in a similar role, strong communication skills, and experience with Opera PMS. Opportunities for growth in a dynamic environment and competitive salary offered.