Luxury Reservations Specialist

Phoenix Recruitment; Pretoria; On-site; ZAR 156,000 - 246,000; Full time

Job summary

Luxury Hotel in the Kameeldrift area is seeking a detail-oriented Reservationist to manage guest inquiries and reservations, ensuring a seamless process to maximize occupancy and guest satisfaction.

The role requires handling reservations across phone, email, online platforms, and in person, updating guest details, and coordinating with front desk, housekeeping, and kitchen for accurate inventory and guest experience.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• High level of attention to detail and accuracy.
• Multilingual abilities are a plus.
• Experience in reservations, front desk, or customer service preferred.

Responsibilities

• Handle guest inquiries via phone, email, online platforms, or in person.
• Receive, process, and confirm/update reservations with accurate guest information.
• Note special occasions and dietary requirements; manage dinner, spa, and picnic reservations in PMS and related systems.
• Provide courteous service; answer questions on room types, rates, amenities, packages, and hotel services.
• Resolve reservation issues promptly and maintain knowledge of hotel services and local attractions.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Multilingual ability

Customer service

Education

High school diploma

Bachelor’s degree in hospitality management

Job description

Luxury Hotel in the Kameeldrift area is seeking a detail-oriented Reservationist to manage guest inquiries and reservations, ensuring a seamless process to maximize occupancy and guest satisfaction.

The role requires handling reservations across phone, email, online platforms, and in person, updating guest details, and coordinating with front desk, housekeeping, and kitchen for accurate inventory and guest experience.