Luxury Outlets Manager - Guest Experience & Ops Lead

Karen Tupper Recruitment; South Africa; On-site; ZAR 700,000 - 980,000; Full time

Job summary

A prestigious luxury hospitality establishment in Cape Town is seeking an experienced Outlets Manager to oversee restaurant and beverage operations. The ideal candidate will lead teams, uphold exceptional service standards and drive guest satisfaction while achieving financial targets in a fast-paced, high-quality environment.

Responsibilities include managing daily operations, coaching staff, controlling budgets, ensuring food safety, and collaborating with culinary teams on menus and

Qualifications

• Experience in luxury hospitality (5* hotels or luxury lodges).
• Strong leadership and team development skills.
• Financial accountability and analytical abilities.

Responsibilities

• Oversee daily restaurant and beverage operations with service excellence.
• Lead, coach and develop teams through training and performance management.
• Manage budgets, cost controls, productivity and financial performance.
• Resolve guest concerns promptly to maintain outstanding experiences.
• Maintain high standards of cleanliness, food safety and compliance.
• Collaborate with culinary teams on menus, promotions and revenue opportunities.
• Manage staffing, scheduling and operational planning.
• Monitor service quality and implement improvements for efficiency and guest satisfaction.

Skills

F&B Management

Leadership

Budgeting

Guest service

Education

Matric / Grade 12

Tools

MS Office

Job description

A prestigious luxury hospitality establishment in Cape Town is seeking an experienced Outlets Manager to oversee restaurant and beverage operations. The ideal candidate will lead teams, uphold exceptional service standards and drive guest satisfaction while achieving financial targets in a fast-paced, high-quality environment.

Responsibilities include managing daily operations, coaching staff, controlling budgets, ensuring food safety, and collaborating with culinary teams on menus and