Luxury Hotel Duty Manager - Guest Experience Lead

Career Growth Hospitality Recruitment & Training; Cape Town; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Career Growth Hospitality Recruitment seeks a Duty Manager for a luxury hotel in Cape Town. You will lead guest relations, maintain service standards and collaborate with Front Office, Concierge, Housekeeping, F&B, Maintenance and Security to deliver a seamless guest experience.

You will supervise during peak service, drive service recovery, and support risk management while mentoring the team to uphold premium standards in a dynamic environment.

Qualifications

• Three years’ management experience in a luxury hotel preferred.
• Proven guest relations, guest satisfaction and service recovery track record.
• Excellent English, additional languages advantageous.

Responsibilities

• Oversee guest experience from arrival to departure and coordinate service recovery.
• Maintaining knowledge of hotel facilities and services; ensure seamless guest experience with departments.
• Support Front Office supervision and assist Concierge as required.
• Conduct regular checks to uphold cleanliness, maintenance and presentation standards.
• Assist with risk and crisis management following hotel procedures.
• Identify Front Office training needs and support staff development.

Skills

Guest relations

Problem solving

Conflict resolution

Interpersonal communication

Time management

Workflow coordination

Education

Grade 12 or equivalent

Diploma/degree in Hospitality Management (advantageous)

Tools

Opera Cloud

Microsoft Office (Word, Excel, PowerPoint)

Job description

Career Growth Hospitality Recruitment seeks a Duty Manager for a luxury hotel in Cape Town. You will lead guest relations, maintain service standards and collaborate with Front Office, Concierge, Housekeeping, F&B, Maintenance and Security to deliver a seamless guest experience.

You will supervise during peak service, drive service recovery, and support risk management while mentoring the team to uphold premium standards in a dynamic environment.