Luxury Lodge Operations Manager

Placements24; Mossel Bay; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Accommodation provided

Meals on-site

Profit-sharing potential

Professional development

Unique luxury work environment

Job summary

Placements24 is seeking an experienced Luxury Lodge Operations Manager for a premier Mossel Bay lodge in the Western Cape. You will lead day-to-day operations, guest relations, F&B, activities and a diverse on-site team to deliver world-class service in a remote, breathtaking setting.

The role requires a strong luxury hospitality background, excellent financial acumen and a passion for sustainable guest experiences.

Qualifications

• 6+ years in hospitality management, with 3+ years in a senior luxury role
• Proven ability to manage diverse teams and foster a positive work culture
• Strong understanding of F&B, guest services and lodge activities
• Excellent financial management: budgeting, cost control and reporting
• Exceptional interpersonal, communication and problem-solving skills
• Passion for nature, conservation and exclusive guest experiences
• Proficiency with lodge management software and common office apps
• Willingness to live and work on-site in Mossel Bay, remote setting
• Flexible hours, including weekends/public holidays
• Valid driver's license and right to work in South Africa
• Degree/diploma in Hospitality Management or related field advantageous

Responsibilities

• Oversee daily operations of the luxury lodge ensuring exceptional service standards.
• Manage guest relations, inquiries, bookings and guest satisfaction.
• Supervise and train staff across housekeeping, F&B and activities.
• Control inventory, procurement and costs for all departments.
• Ensure facilities, grounds and vehicles are maintained at high standards.
• Develop and implement operational policies to optimize efficiency.
• Coordinate lodge activities and excursions with safety and quality.
• Handle guest feedback promptly and professionally.
• Collaborate with Marketing/Sales to drive bookings and profile.
• Maintain compliance with health, safety and environmental regulations.

Job description

About the Role

Our client, a highly exclusive luxury lodge renowned for its breathtaking natural beauty and impeccable service, is seeking an experienced and sophisticated Luxury Lodge Operations Manager . Located in the picturesque region of Mossel Bay, Western Cape , this role is responsible for the seamless day-to-day management of all lodge operations, including guest relations, accommodation, F&B, activities, and staff supervision. The ideal candidate will have a passion for delivering world-class guest experiences, a deep understanding of the luxury tourism market, and a proven ability to manage a diverse team in a remote yet beautiful setting. You will be instrumental in maintaining and enhancing the lodge's reputation as a premier destination in Mossel Bay, Western Cape , ensuring every guest enjoys an unforgettable stay.

Key Responsibilities

• Oversee all daily operations of the luxury lodge, ensuring consistent delivery of exceptional service standards.
• Manage guest relations, handling inquiries, bookings, and ensuring guest satisfaction throughout their stay.
• Supervise and train lodge staff across various departments, including housekeeping, F&B, and guest activities.
• Manage inventory, procurement, and cost control for all operational departments.
• Ensure the lodge's facilities, grounds, and vehicles are maintained to the highest standards.
• Develop and implement operational policies and procedures to optimize efficiency and guest experience.
• Coordinate and manage lodge activities and excursions, ensuring safety and quality.
• Handle guest feedback and resolve any issues promptly and professionally.
• Collaborate with the Marketing and Sales teams to drive bookings and enhance the lodge's profile.
• Maintain compliance with all health, safety, and environmental regulations pertinent to the Mossel Bay, Western Cape region.
• Uphold the unique brand identity and ethos of the luxury lodge.

Requirements

• A minimum of 6 years of experience in hospitality management, with at least 3 years in a senior management role at a luxury hotel, lodge, or resort.
• Demonstrated experience in managing diverse teams and fostering a positive work culture.
• Strong understanding of F&B operations, guest services, and lodge-specific activities.
• Excellent financial management skills, including budgeting, cost control, and reporting.
• Exceptional interpersonal, communication, and problem‑solving skills.
• A passion for nature, conservation, and delivering exclusive guest experiences.
• Proficiency in lodge management software and standard office applications.
• Ability to live and work on-site in a remote and beautiful location in Mossel Bay, Western Cape .
• Flexibility to work irregular hours, including weekends and public holidays.
• Must possess a valid driver's license and be legally eligible to work in South Africa.
• A degree or diploma in Hospitality Management or a related field is advantageous.

Benefits

• A competitive salary package, commensurate with experience and the demands of the role.
• Accommodation provided on-site, along with meals and utilities.
• Performance-based bonuses and potential for profit sharing.
• Opportunities for professional development and engagement with a high-net-worth clientele.
• A unique opportunity to live and work in a stunning natural environment in Mossel Bay, Western Cape .
• Contribution to a company that values sustainability and community engagement.
• The chance to manage a highly sought‑after luxury destination.