Luxury Boutique Hotel Manager

Placements24; Mossel Bay; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement benefits

Staff discounts

Professional development

Job summary

Placements24 in Mossel Bay, Western Cape, seeks an experienced Hotel Manager to lead a luxury boutique property, delivering exceptional guest experiences and maintaining top-tier service standards.

You will oversee front‑of‑house, housekeeping, F&B and maintenance, drive revenue, manage budgets, mentor a diverse team, and uphold brand exclusivity in one of South Africa's most beautiful regions.

Qualifications

• 7+ years of progressive hotel management experience, focusing on luxury or boutique properties.
• Strong leadership of diverse hotel teams and a vision for guest-centric service.
• In-depth knowledge of hotel operations, revenue management, and marketing strategies.
• Excellent financial acumen and budgeting skills.
• Understanding of luxury guest expectations and service standards.

Responsibilities

• Oversee daily operations of the luxury boutique hotel and ensure seamless service delivery.
• Lead and motivate the hotel team to maintain excellence and guest-centricity.
• Develop strategies to enhance guest satisfaction and loyalty.
• Manage budgeting, forecasting, and cost control.

Skills

Hospitality leadership

Budgeting

Revenue management

Guest service

Education

Bachelor's degree in Hospitality Management

Tools

PMS software

Job description

About the Role

Our client, a prestigious luxury boutique hotel located in the picturesque coastal town of Mossel Bay, Western Cape , is seeking an experienced and visionary Hotel Manager. This is a hands‑on role where you will be responsible for all aspects of the hotel's operations, ensuring the delivery of unparalleled guest experiences and maintaining the highest standards of luxury service. The ideal candidate will possess a refined understanding of the luxury hospitality sector, exceptional leadership skills, and a passion for creating memorable moments for discerning guests. You will oversee front‑of‑house, housekeeping, food and beverage, and maintenance operations, driving service excellence and operational efficiency. This is a unique opportunity to manage a charming property, contribute to its ongoing success, and shape the guest journey in one of South Africa's most beautiful regions. The focus will be on maintaining exclusivity and personalized service, ensuring every guest feels valued and exceptionally cared for.

Key Responsibilities

• Oversee all daily operations of the luxury boutique hotel, ensuring seamless service delivery.
• Lead and motivate the hotel team, fostering a culture of excellence and guest‑centricity.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Manage all financial aspects, including budgeting, forecasting, and cost control.
• Ensure compliance with all health, safety, and legal regulations.
• Oversee quality control across all departments, from housekeeping to fine dining.
• Manage relationships with suppliers, vendors, and local tourism partners.
• Develop and execute marketing and sales strategies to maximize occupancy and revenue.
• Handle guest feedback and resolve any issues promptly and professionally.
• Maintain the hotel's brand standards and ensure an exclusive atmosphere.

Requirements

• Minimum of 7 years of progressive experience in hotel management, with a strong focus on luxury or boutique properties.
• Demonstrated success in leading and managing diverse hotel teams.
• In‑depth knowledge of hotel operations, revenue management, and marketing strategies.
• Excellent financial acumen and budgeting skills.
• Strong understanding of luxury guest expectations and service standards.
• Exceptional communication, interpersonal, and problem‑solving skills.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must be able to reside in or commute to Mossel Bay, Western Cape.
• A passion for providing unique and personalized guest experiences.

Benefits

• Our client offers a highly competitive salary package, commensurate with extensive experience in luxury hotel management.
• This includes performance‑based incentives, comprehensive health insurance, and retirement benefits.
• You will have the opportunity to lead a dedicated team in a breathtaking location and contribute significantly to the success of a distinctive property.
• Professional development opportunities and potential for future advancement are available.
• Employees also enjoy staff discounts on hotel services and amenities.
• This role offers an unparalleled chance to immerse yourself in the hospitality industry in the beautiful environment of Mossel Bay.