Live-In Luxury Lodge Operations Leader

Placements24; Mossel Bay; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Accommodation provided

Meals on-site

Profit-sharing potential

Professional development

Unique luxury work environment

Job summary

Placements24 is seeking an experienced Luxury Lodge Operations Manager for a premier Mossel Bay lodge in the Western Cape. You will lead day-to-day operations, guest relations, F&B, activities and a diverse on-site team to deliver world-class service in a remote, breathtaking setting.

The role requires a strong luxury hospitality background, excellent financial acumen and a passion for sustainable guest experiences.

Qualifications

• 6+ years in hospitality management, with 3+ years in a senior luxury role
• Proven ability to manage diverse teams and foster a positive work culture
• Strong understanding of F&B, guest services and lodge activities
• Excellent financial management: budgeting, cost control and reporting
• Exceptional interpersonal, communication and problem-solving skills
• Passion for nature, conservation and exclusive guest experiences
• Proficiency with lodge management software and common office apps
• Willingness to live and work on-site in Mossel Bay, remote setting
• Flexible hours, including weekends/public holidays
• Valid driver's license and right to work in South Africa
• Degree/diploma in Hospitality Management or related field advantageous

Responsibilities

• Oversee daily operations of the luxury lodge ensuring exceptional service standards.
• Manage guest relations, inquiries, bookings and guest satisfaction.
• Supervise and train staff across housekeeping, F&B and activities.
• Control inventory, procurement and costs for all departments.
• Ensure facilities, grounds and vehicles are maintained at high standards.
• Develop and implement operational policies to optimize efficiency.
• Coordinate lodge activities and excursions with safety and quality.
• Handle guest feedback promptly and professionally.
• Collaborate with Marketing/Sales to drive bookings and profile.
• Maintain compliance with health, safety and environmental regulations.

Job description

Placements24 is seeking an experienced Luxury Lodge Operations Manager for a premier Mossel Bay lodge in the Western Cape. You will lead day-to-day operations, guest relations, F&B, activities and a diverse on-site team to deliver world-class service in a remote, breathtaking setting.

The role requires a strong luxury hospitality background, excellent financial acumen and a passion for sustainable guest experiences.