Assistant Lodge Manager

Bushwise; Montagu; Presencial; ZAR 279.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Live-in accommodation

Provident fund

Career development

Descripción de la vacante

Bushwise in Montagu, South Africa, seeks an Assistant Lodge Manager to lead guest services and daily operations in a remote bush setting. You will oversee Front of House, F&B, and activities, ensuring a seamless 5-star experience.

Reporting to the Lodge Manager, you will mentor teams, manage rostering, budgets, and safety protocols, while delivering world-class service and supporting conservation-driven tourism.

Formación

• Qualifications: A Degree or Diploma in Hospitality or Hotel Management is essential.
• Experience: Minimum 3 to 5 years of hospitality management experience within a 5-star luxury safari lodge or boutique remote resort.
• Technical Skills: Fully competent in Property Management Systems (PMS) and Point of Sale (POS) software.
• Licences: Valid South African Driver’s Licence is non‑negotiable.
• Adaptability: Ability and willingness to live, work, and thrive in an isolated, remote rural bush environment.
• Endurance: High levels of mental endurance and a flexible, solutions‑driven approach to operational ambiguity.

Responsabilidades

• Oversee daily lodge operations including Front of House, food and beverage service, accommodation readiness, and public area presentation.
• Assume full responsibility for the overall performance of the lodge functions in the absence of the Lodge Manager.
• Work hand-in-hand with the Field Guide and safari management teams to schedule and align seamless guest activities with daily lodge routines.
• Implement and enforce meticulous health, safety, and eco-conscious protection protocols across all guest and service areas.
• Supervise, motivate, and mentor the lodge department teams to consistently deliver the property's 5-star standard of excellence.

Conocimientos

Guest relations

Leadership

PMS & POS

Staff rostering

Budgeting

Educación

Degree or Diploma in Hospitality or Hotel Management

Descripción del empleo

Montagu, South Africa | Posted on 11/06/2026

We are seeking a passionate, operational, and guest-focused Assistant Lodge Manager to join our hospitality team. Operating within a world-class 5-star luxury reserve, this role is perfect for a natural leader who thrives in a remote bush environment and is deeply committed to delivering world-class service while supporting conservation-driven tourism.

Reporting directly to the Lodge Manager, you will oversee, coordinate, and direct the day-to-day service, operations, logistics, and guest activities. You will act as a primary point of contact for our diverse international clientele, ensuring the highest level of personalized attention while driving team performance.

Key Responsibilities

Guest Experience & Relations

• Maintain the highest standard of guest relations, ensuring ultimate personal attention and an authentic \"at home\" luxury experience.
  


• Welcome, brief, and host guests on arrival, coordinating their movements, special requests, and itineraries throughout their stay.
  


• Actively monitor guest feedback and proactively resolve any queries or complaints with diplomacy and a professional, calm outlook under pressure.
  


• Collaborate closely with the culinary team on special dietary requirements and tailor bespoke dining setups or events.
  

Lodge Operations & Logistics

• Oversee daily lodge operations including Front of House, food and beverage service, accommodation readiness, and public area presentation.
  


• Assume full responsibility for the overall performance of the lodge functions in the absence of the Lodge Manager.
  


• Work hand-in-hand with the Field Guide and safari management teams to schedule and align seamless guest activities with daily lodge routines.
  


• Implement and enforce meticulous health, safety, and eco-conscious protection protocols across all guest and service areas.
  


• Supervise, motivate, and mentor the lodge department teams to consistently deliver the property's 5-star standard of excellence.
  


• Assist in staff rostering, performance evaluation, and onboarding, while facilitating continuous learning and development initiatives.
  


• Foster a collaborative workspace culture rooted in transparency, fairness, empathy, and respect.
  


• Manage rigorous stock control, physical monthly inventory takes, and beverage ordering systems.
  


• Support the Lodge Manager in preparing budgets, tracking operational expenses, and implementing cost‑saving measures.
  


• Maintain accurate daily logs, administration reports, and updates on Property Management Systems (PMS) and POS terminals.
  

Requirements

• Qualifications: A Degree or Diploma in Hospitality or Hotel Management is essential.
  


• Experience: Minimum 3 to 5 years of hospitality management experience within a 5-star luxury safari lodge or boutique remote resort.
  


• Technical Skills: Fully competent in Property Management Systems (PMS) and Point of Sale (POS) software.
  


• Licences: Valid South African Driver’s Licence is non‑negotiable.
  


• Adaptability: Ability and willingness to live, work, and thrive in an isolated, remote rural bush environment.
  


• Endurance: High levels of mental endurance and a flexible, solutions‑driven approach to operational ambiguity.
  

What We Offer

• Competitive industry‑related monthly salary.
  


• Single, live‑in accommodation provided directly on the reserve.
  


• Contribution towards a company provident fund.
  


• Continued learning, career growth, and development opportunities within an inspiring wildlife sanctuary setting.