Luxury Front Desk Agent | OPERA Expert, Guest Experience

President Hotel; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Provident fund

Staff meals on duty

Job summary

The President Hotel in Cape Town is seeking an experienced Hotel Receptionist to deliver exceptional service and keep the Front Office running smoothly. You will welcome guests, manage check-ins/outs on OPERA PMS, and assist with enquiries while maintaining accurate guest records.

Ideal candidates have at least 2 years in a busy hotel front desk, strong communication, and a professional appearance. Weekend/public holiday shifts and a collaborative, international environment are part of the role.

Qualifications

• Matric Certificate (Grade 12) is required.
• Hospitality qualification or diploma is advantageous.
• Minimum 2 years' experience in hotel front office or reception.
• Previous hotel receptionist or front office reception experience preferred.
• Strong OPERA PMS experience is essential and good computer literacy.

Responsibilities

• Welcoming guests and managing check-ins and check-outs on OPERA PMS.
• Assist with guest requests, enquiries and hotel information.
• Handle guest concerns professionally and promptly.
• Maintain accurate guest profiles, bookings and billing details.
• Manage cashiering and daily reception administration.
• Monitor arrivals, departures and room allocations.
• Coordinate with Housekeeping and other departments for smooth operations.
• Maintain Front Office procedures and a neat, organised reception area.

Skills

Guest service

Communication

Complaint handling

Customer service

Shift work

Education

Matric Certificate (Grade 12)

Hospitality qualification or diploma

Tools

OPERA PMS

Microsoft Office

Job description

The President Hotel in Cape Town is seeking an experienced Hotel Receptionist to deliver exceptional service and keep the Front Office running smoothly. You will welcome guests, manage check-ins/outs on OPERA PMS, and assist with enquiries while maintaining accurate guest records.

Ideal candidates have at least 2 years in a busy hotel front desk, strong communication, and a professional appearance. Weekend/public holiday shifts and a collaborative, international environment are part of the role.