Hotel Receptionist (Opera Exp)

HotelJobs; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The President Hotel in Cape Town is seeking an experienced Hotel Receptionist to deliver exceptional service at our busy Front Office. You will welcome guests, manage check-ins and operate OPERA PMS to ensure smooth occupancy.

Requirements include Matric, hospitality qualification preferred, 2+ years front office experience, strong communication, and proficient Microsoft Office. Shift work including weekends and public holidays is expected.

Qualifications

• Minimum 2 years' experience within a hotel front office or reception environment.
• Experience in busy 4-star or 5-star hotels is preferred.
• Availability to work shifts, weekends and public holidays.

Responsibilities

• Welcome guests and manage check-ins and check-outs efficiently on OPERA PMS.
• Assist with guest requests, enquiries and hotel information.
• Handle guest concerns professionally and promptly.
• Maintain accurate guest profiles, bookings and billing details.
• Manage cashiering and daily reception administration.
• Monitor arrivals, departures and room allocations.
• Coordinate with Housekeeping and other departments to ensure smooth operations.
• Maintain Front Office procedures and a neat, organised reception area.

Skills

Excellent communication

Guest service

Complaint handling

Education

Matric Certificate (Grade 12)

Hospitality qualification or diploma

Tools

OPERA PMS

Microsoft Office

Job description

Every great hotel stay begins with a warm welcome and a confident smile. At The President Hotel, our front desk is where first impressions are made and guest relationships begin. As we continue our journey toward luxury, we are looking for an experienced Hotel Receptionist to deliver exceptional service and keep our busy Front Office running smoothly. If you are confident using OPERA PMS, enjoy working with people and thrive in a busy hotel environment, this opportunity is for you.

MINIMUM REQUIREMENTS

• Matric Certificate (Grade 12).
• Hospitality qualification or diploma is advantageous.
• Minimum 2 years' experience within a hotel front office or reception environment.
• Previous Hotel Receptionist or Front Office Receptionist experience is preferred.
• Strong hands-on OPERA PMS experience is essential.
• Good computer literacy, including Microsoft Office.
• Experience within a busy 4-star or 5-star hotel is preferred.
• Excellent communication, guest service and complaint-handling skills.
• Availability to work shifts, weekends and public holidays.
• Professional grooming and presentation.
• Fully updated CV.

KEY RESPONSIBILITIES

• Welcome guests and manage check-ins and check-outs efficiently on OPERA PMS.
• Assist with guest requests, enquiries and hotel information.
• Handle guest concerns professionally and promptly.
• Maintain accurate guest profiles, bookings and billing details.
• Manage cashiering and daily reception administration.
• Monitor arrivals, departures and room allocations.
• Coordinate with Housekeeping and other departments to ensure smooth operations.
• Maintain Front Office procedures and a neat, organised reception area.

WHY JOIN THE PRESIDENT HOTEL

• Join Cape Town's Most Loved Hotel and be part of our journey toward luxury. Develop your Front Office skills alongside experienced hospitality professionals while welcoming a diverse international guest base. We offer a competitive salary, company contributions toward benefits and an outstanding team culture where you can contribute, grow and feel part of the team.