Luxury Hotel Front Desk Agent | OPERA Expert

HotelJobs; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The President Hotel in Cape Town is seeking an experienced Hotel Receptionist to deliver exceptional service at our busy Front Office. You will welcome guests, manage check-ins and operate OPERA PMS to ensure smooth occupancy.

Requirements include Matric, hospitality qualification preferred, 2+ years front office experience, strong communication, and proficient Microsoft Office. Shift work including weekends and public holidays is expected.

Qualifications

• Minimum 2 years' experience within a hotel front office or reception environment.
• Experience in busy 4-star or 5-star hotels is preferred.
• Availability to work shifts, weekends and public holidays.

Responsibilities

• Welcome guests and manage check-ins and check-outs efficiently on OPERA PMS.
• Assist with guest requests, enquiries and hotel information.
• Handle guest concerns professionally and promptly.
• Maintain accurate guest profiles, bookings and billing details.
• Manage cashiering and daily reception administration.
• Monitor arrivals, departures and room allocations.
• Coordinate with Housekeeping and other departments to ensure smooth operations.
• Maintain Front Office procedures and a neat, organised reception area.

Skills

Excellent communication

Guest service

Complaint handling

Education

Matric Certificate (Grade 12)

Hospitality qualification or diploma

Tools

OPERA PMS

Microsoft Office

Job description

The President Hotel in Cape Town is seeking an experienced Hotel Receptionist to deliver exceptional service at our busy Front Office. You will welcome guests, manage check-ins and operate OPERA PMS to ensure smooth occupancy.

Requirements include Matric, hospitality qualification preferred, 2+ years front office experience, strong communication, and proficient Microsoft Office. Shift work including weekends and public holidays is expected.