Reservations Agent – Luxury Hotel (OPERA)

HotelJobs; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid contributions

Provident fund

Staff meals on duty

Team culture

Job summary

The President Hotel in Cape Town is seeking an experienced Comms Agent (Reservations) to ensure accurate bookings and professional guest service across a busy hotel operation. You will process reservations, respond to inquiries, capture guest details and monitor availability on OPERA PMS.

Join a 349-room luxury hotel and contribute to rate strategies, upsell opportunities and seamless guest journeys. Candidates should be able to work late/overnight shifts, have SA ID, and provide references.

Qualifications

• Grade 12.
• Minimum 2 years’ dedicated reservations experience within a large, high-volume city hotel.
• Strong practical experience using OPERA PMS is essential.
• Experience managing bookings, amendments and cancellations across direct and online channels.
• Understanding of room types, rates, packages, availability and basic revenue management.
• Excellent telephone, email and administrative skills, with strong attention to detail.
• Ability to manage multiple enquiries and work independently during late and overnight shifts.
• Willingness to work rotating shifts: 07h00–16h00, 14h00–23h00 and 23h00–08h00, including weekends and public holidays.
• Reliable transport, particularly for late and overnight shifts.
• South African ID and an updated CV with contactable references.

Responsibilities

• Processing reservations, amendments and cancellations accurately on OPERA PMS.
• Responding promptly and professionally to telephone, email and online enquiries.
• Capturing guest details, rates, packages and special requests correctly.
• Monitoring availability and following hotel procedures and rate strategies.
• Upselling room categories, packages and hotel services where appropriate.
• Resolving booking queries and coordinating guest requirements with relevant departments.
• Maintaining accurate records and consistent service standards across all shifts.

Skills

Reservation experience

OPERA PMS experience

Customer service

Attention to detail

Multitasking

Education

Grade 12

Tools

OPERA PMS

Job description

The President Hotel in Cape Town is seeking an experienced Comms Agent (Reservations) to ensure accurate bookings and professional guest service across a busy hotel operation. You will process reservations, respond to inquiries, capture guest details and monitor availability on OPERA PMS.

Join a 349-room luxury hotel and contribute to rate strategies, upsell opportunities and seamless guest journeys. Candidates should be able to work late/overnight shifts, have SA ID, and provide references.