Hotel Receptionist

President Hotel; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Provident fund

Staff meals on duty

Job summary

The President Hotel in Cape Town is seeking an experienced Hotel Receptionist to deliver exceptional service and keep the Front Office running smoothly. You will welcome guests, manage check-ins/outs on OPERA PMS, and assist with enquiries while maintaining accurate guest records.

Ideal candidates have at least 2 years in a busy hotel front desk, strong communication, and a professional appearance. Weekend/public holiday shifts and a collaborative, international environment are part of the role.

Qualifications

• Matric Certificate (Grade 12) is required.
• Hospitality qualification or diploma is advantageous.
• Minimum 2 years' experience in hotel front office or reception.
• Previous hotel receptionist or front office reception experience preferred.
• Strong OPERA PMS experience is essential and good computer literacy.

Responsibilities

• Welcoming guests and managing check-ins and check-outs on OPERA PMS.
• Assist with guest requests, enquiries and hotel information.
• Handle guest concerns professionally and promptly.
• Maintain accurate guest profiles, bookings and billing details.
• Manage cashiering and daily reception administration.
• Monitor arrivals, departures and room allocations.
• Coordinate with Housekeeping and other departments for smooth operations.
• Maintain Front Office procedures and a neat, organised reception area.

Skills

Guest service

Communication

Complaint handling

Customer service

Shift work

Education

Matric Certificate (Grade 12)

Hospitality qualification or diploma

Tools

OPERA PMS

Microsoft Office

Job description

Every great hotel stay begins with a warm welcome and a confident smile. At The President Hotel, our front desk is where first impressions are made and guest relationships begin. As we continue our journey toward luxury, we are looking for an experienced Hotel Receptionist to deliver exceptional service and keep our busy Front Office running smoothly. If you are confident using OPERA PMS, enjoy working with people and thrive in a busy hotel environment, this opportunity is for you.

Minimum Requirements

• Matric Certificate (Grade 12).
• Hospitality qualification or diploma is advantageous.
• Minimum 2 years' experience within a hotel front office or reception environment.
• Previous Hotel Receptionist or Front Office Receptionist experience is preferred.
• Strong hands-on OPERA PMS experience is essential.
• Good computer literacy, including Microsoft Office.
• Experience within a busy 4-star or 5-star hotel is preferred.
• Excellent communication, guest service and complaint-handling skills.
• Availability to work shifts, weekends and public holidays.
• Professional grooming and presentation.
• Fully updated CV.

What You'll Be Doing

• Welcoming guests and managing check-ins and check-outs efficiently on OPERA PMS.
• Assisting with guest requests, enquiries and hotel information.
• Handling guest concerns professionally and promptly.
• Maintaining accurate guest profiles, bookings and billing details.
• Managing cashiering and daily reception administration.
• Monitoring arrivals, departures and room allocations.
• Coordinating with Housekeeping and other departments to ensure smooth operations.
• Maintaining Front Office procedures and a neat, organised reception area.

Why Join The President Hotel

Join Cape Town's Most Loved Hotel and be part of our journey toward luxury. Develop your Front Office skills alongside experienced hospitality professionals while welcoming a diverse international guest base.

We offer a competitive salary, company contributions toward medical aid and provident fund, staff meals on duty and an outstanding team culture.