Luxury Estate Housekeeper & BOH Manager

Phoenix Recruitment Limited; South Africa; On-site; ZAR 290,000 - 480,000; Full time

Job summary

Phoenix Recruitment Limited is seeking an Executive Housekeeper / Back of House Manager to lead the housekeeping department in a high-end hospitality setting. You will oversee guest rooms, public areas and back-of-house spaces to meet 4-star standards and ensure timely room preparation for arrivals and departures.

You will recruit, train and supervise staff, build rosters, monitor performance and maintain cost controls, with a focus on quality, guest satisfaction and smooth coordination with

Qualifications

• Matric (Grade 12) is essential.
• Minimum 3 years' experience in a similar hotel housekeeping leadership role.
• Proven ability to lead and motivate teams.
• Excellent organizational and time management skills.
• Strong attention to detail and commitment to quality.
• Ability to work under pressure.
• Good communication and interpersonal skills.
• Honest, reliable and hands-on.
• Leads by example.
• Strong staff management record.
• Excellent quality control and attention to detail.
• Proactive, organized and solution focused.
• Passion for exceptional guest experiences.

Responsibilities

• Manage the daily operation of the housekeeping department.
• Ensure all guest rooms, public areas and back-of-house areas meet 4-star standards.
• Conduct regular room inspections and quality audits.
• Coordinate daily room allocations with the Front Office team.
• Ensure rooms are prepared on time for guest arrivals and departures.
• Recruit, train and supervise housekeeping staff.
• Prepare staff schedules and allocate daily duties.
• Monitor staff performance and morale.
• Manage housekeeping inventory, linen, amenities and cleaning supplies.
• Monitor stock levels, minimize wastage and assist with cost control.
• Ensure compliance with health, safety and hotel operating procedures.
• Respond professionally to housekeeping-related guest requests.

Skills

Leadership

Communication

Time management

Attention to detail

Problem solving

Education

Matric (Grade 12)

Tools

Reservation systems

POS systems

Reporting tools

Job description

Phoenix Recruitment Limited is seeking an Executive Housekeeper / Back of House Manager to lead the housekeeping department in a high-end hospitality setting. You will oversee guest rooms, public areas and back-of-house spaces to meet 4-star standards and ensure timely room preparation for arrivals and departures.

You will recruit, train and supervise staff, build rosters, monitor performance and maintain cost controls, with a focus on quality, guest satisfaction and smooth coordination with