Executive Housekeeper | Luxury Hotel | Plettenberg Bay | Lb

HotelJobs; Plettenberg Bay; Vor Ort; ZAR 420.000 - 600.000; Vollzeit

Benefits dieser Stelle

Live-in accommodation

Zusammenfassung

Kendrick Recruitment seeks an experienced Executive Housekeeper for a prestigious luxury hotel in Plettenberg Bay. The role demands leadership, impeccable standards, and a strong background in five‑star housekeeping operations.

You will manage all housekeeping activities, budget considerations, and supplier coordination while maintaining world-class cleanliness and guest satisfaction in a live‑in, high-end setting.

Qualifikationen

• Matric (high school diploma) is required.
• Computer literacy is required.
• Degree or diploma in Hotel Management or similar qualification is beneficial.
• 8–10 years of housekeeping experience with at least 2–3 years in a similar 5-star role.
• Strong operational and technical knowledge in housekeeping.

Aufgaben

• Ensure the cleanliness, orderliness, and presentation of the entire hotel.
• Manage and maintain housekeeping standards in guest rooms and public areas.
• Develop and manage the annual housekeeping budget.
• Monitor and maintain par stock of guest supplies, linens, cleaning products, and uniforms.
• Oversee stock control and coordinate inventories with Accounts and General Store departments.
• Conduct regular inspections and ensure pest control and sanitation measures are in place.
• Implement housekeeping systems and procedures and ensure compliance.
• Prepare housekeeping and operational reports for management.
• Assist in supplier selection and procurement for housekeeping-related items.
• Oversee linen and amenities control, including QA and usage.
• Manage housekeeping contractors in accordance with SLAs.
• Address and resolve guest complaints professionally and timely.
• Lead and manage all departmental audits and ensure corrective actions.
• Recruit, train, and evaluate housekeeping staff.
• Coordinate with Maintenance for preventive upkeep.
• Ensure cyclical cleaning plans are implemented.
• Promote and ensure adherence to SHE regulations.
• Foster interdepartmental communication and cooperation.

Kenntnisse

Computer literacy

Operational housekeeping knowledge

Ausbildung

Matric (high school diploma)

Degree or diploma in Hotel Management or similar qualification

Jobbeschreibung

Executive Housekeeper | Luxury Hotel | Plettenberg Bay
Salary: Negotiable depending on experience | Live-in position

Kendrick Recruitment is now seeking a professional and experienced Executive Housekeeper for a prestigious luxury hotel in Plettenberg Bay. This role is ideal for an accomplished hospitality professional who thrives in a high-end environment and is passionate about maintaining world-class cleanliness and service standards.

Minimum Experience and Qualifications

• Matric (high school diploma)
• Computer literacy
• Degree or diploma in Hotel Management or similar qualification (beneficial)
• 8 to 10 years of housekeeping experience, with at least 2 to 3 years in a similar role within a five-star property
• Strong operational and technical knowledge in housekeeping

Key Responsibilities

• Ensure the cleanliness, orderliness, and presentation of the entire hotel
• Manage and maintain housekeeping standards in guest rooms and public areas
• Develop and manage the annual housekeeping budget
• Monitor and maintain par stock of guest supplies, linens, cleaning products, and uniforms
• Oversee stock control and coordinate inventories with the Accounts and General Store departments
• Conduct regular inspections and ensure all pest control and sanitation measures are in place
• Implement housekeeping systems and procedures and ensure compliance
• Prepare housekeeping and operational reports for management
• Assist in supplier selection and procurement for housekeeping-related items
• Oversee linen and amenities control, including quality assurance and usage
• Manage housekeeping contractors in accordance with service level agreements
• Address and resolve guest complaints in a professional and timely manner
• Lead and manage all departmental audits and ensure corrective action plans are followed
• Recruit; train, and evaluate housekeeping staff
• Manage email and guest communication professionally
• Maintain detailed knowledge of the hotel layout, services, and offerings
• Ensure optimal use of the hotel’s property management system (OPERA)
• Perform daily inspections of public areas and staff facilities
• Conduct daily team briefings and build team morale
• Coordinate with the Maintenance department for preventive room and area upkeep
• Ensure cyclical cleaning plans are implemented (e.g., flushing toilets in unoccupied rooms)
• Promote and ensure adherence to SHE (Safety, Health, and Environmental) regulations
• Foster effective interdepartmental communication and cooperation

Ideal Candidate Profile

• Highly organized, hands-on leader with a strong sense of ownership
• Strong communication and conflict-resolution skills
• Team motivator with attention to training and development
• Exceptional eye for detail and a passion for luxury standards
• Professional demeanor with the ability to work under pressure

This is an exciting opportunity to be part of a dedicated team in one of South Africa’s most beautiful coastal destinations.