Luxury Concierge Team Lead – George & Garden Route

Placements24; George; Sur place; ZAR 300 000 - 480 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Employee discounts on resort services

Medical aid and retirement fund

Professional development

Staff meals

Résumé du poste

Placements24 is assisting a luxury seaside resort in George, Western Cape, to recruit a Concierge Team Leader who will run the guest services desk with warmth and precision. You will lead a small team, coordinate reservations, tours, transport and local information, and ensure every guest feels valued.

The role requires strong leadership, deep knowledge of George and the Garden Route, and a proactive approach to problem solving.

Qualifications

• Minimum 3 years as Concierge or in a similar guest-facing role in hospitality.
• Supervisory or team-lead experience is highly preferred.
• Excellent knowledge of George and Garden Route area is essential.
• Outstanding interpersonal, communication, and problem-solving skills.
• Willingness to work varied shifts including weekends and public holidays.

Responsabilités

• Lead and manage daily operations of the Concierge department.
• Provide personalized service, anticipating guest needs and requests.
• Assist guests with restaurant reservations, tours, transport, and local information.
• Supervise, train, and mentor the Concierge team to maintain high service standards.
• Maintain up-to-date knowledge of George and Garden Route attractions and services.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain relationships with local vendors and service providers.
• Manage inventory of brochures, maps, and guest information materials.

Connaissances

Team leadership

Customer service

Communication

Problem solving

Hospitality knowledge

Training & mentoring

Multitasking

Outils

Hotel reservation systems

MS Office

Description du poste

Placements24 is assisting a luxury seaside resort in George, Western Cape, to recruit a Concierge Team Leader who will run the guest services desk with warmth and precision. You will lead a small team, coordinate reservations, tours, transport and local information, and ensure every guest feels valued.

The role requires strong leadership, deep knowledge of George and the Garden Route, and a proactive approach to problem solving.