Concierge Team Leader

Placements24; George; On-site; ZAR 300,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on resort services

Medical aid and retirement fund

Professional development

Staff meals

Job summary

Placements24 is assisting a luxury seaside resort in George, Western Cape, to recruit a Concierge Team Leader who will run the guest services desk with warmth and precision. You will lead a small team, coordinate reservations, tours, transport and local information, and ensure every guest feels valued.

The role requires strong leadership, deep knowledge of George and the Garden Route, and a proactive approach to problem solving.

Qualifications

• Minimum 3 years as Concierge or in a similar guest-facing role in hospitality.
• Supervisory or team-lead experience is highly preferred.
• Excellent knowledge of George and Garden Route area is essential.
• Outstanding interpersonal, communication, and problem-solving skills.
• Willingness to work varied shifts including weekends and public holidays.

Responsibilities

• Lead and manage daily operations of the Concierge department.
• Provide personalized service, anticipating guest needs and requests.
• Assist guests with restaurant reservations, tours, transport, and local information.
• Supervise, train, and mentor the Concierge team to maintain high service standards.
• Maintain up-to-date knowledge of George and Garden Route attractions and services.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain relationships with local vendors and service providers.
• Manage inventory of brochures, maps, and guest information materials.

Skills

Team leadership

Customer service

Communication

Problem solving

Hospitality knowledge

Training & mentoring

Multitasking

Tools

Hotel reservation systems

MS Office

Job description

About the Role

Our client, a luxury seaside resort in **George, Western Cape**, is looking for an enthusiastic and knowledgeable Concierge Team Leader to manage their guest services desk. This role is crucial for ensuring guests receive exceptional personalized service, memorable experiences, and assistance with all their needs, from local recommendations to complex arrangements. The ideal candidate will have a passion for hospitality, outstanding communication skills, and a proactive approach to problem-solving. You will lead a small team of concierges, providing training, guidance, and support to ensure seamless service delivery. This is an excellent opportunity to work in a stunning location and contribute to the high standards of a premium resort in **George**. We are seeking a dedicated individual who can anticipate guest needs and go the extra mile to create unforgettable stays. Your expertise in local attractions and services will be invaluable to our guests seeking to explore the **Garden Route**. The team leader will also be responsible for maintaining relationships with local vendors and service providers.

Key Responsibilities

• Lead and manage the daily operations of the Concierge department.
• Provide exceptional, personalized service to guests, anticipating their needs and requests.
• Assist guests with a wide range of services, including restaurant reservations, tour bookings, transportation arrangements, and local information.
• Supervise, train, and mentor the Concierge team, ensuring high service standards.
• Develop and maintain an up-to-date knowledge of local attractions, activities, and services in the **George** area and surrounding **Garden Route**.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain positive relationships with local vendors, tour operators, and transportation providers.
• Manage the Concierge desk's inventory of brochures, maps, and guest information materials.
• Ensure the Concierge desk is always well-presented and operational.
• Contribute to creating a welcoming and memorable experience for all guests.

Requirements

• Minimum 3 years of experience as a Concierge or in a similar guest-facing role within the hospitality industry.
• Previous experience in a supervisory or team lead role is highly preferred.
• Excellent knowledge of the **George** and **Garden Route** area is essential.
• Outstanding interpersonal, communication, and problem-solving skills.
• Strong organizational skills and the ability to multitask effectively.
• Proficiency in hotel reservation systems and standard office software.
• A genuine passion for providing exceptional guest service.
• Flexibility to work varied shifts, including weekends and public holidays.
• Professional appearance and a positive, can-do attitude.
• Based in or willing to relocate to **George, Western Cape**.

Benefits

• Competitive salary commensurate with experience and leadership role.
• Opportunities to work in a beautiful resort setting in **George**.
• Professional development and training opportunities.
• Employee discounts on resort services and dining.
• Contribution to medical aid and retirement fund.
• Be part of a dynamic team dedicated to guest satisfaction.
• Exposure to a diverse international clientele.