Luxury Concierge Supervisor: Lead Guest Services

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Career development

Discounted stays and dining

Job summary

Placements24 seeks a Concierge Supervisor for a prestigious five-star hotel in Benoni. You will lead the guest services team, oversee the concierge desk operations, and ensure an unforgettable guest experience with proactive, personalized service.

You will manage guest requests, build vendor relationships, and uphold service standards in a fast-paced luxury environment in Benoni, with a focus on excellence and attention to detail.

Qualifications

• Experience as a Concierge or similar in a luxury hotel.
• Previous supervisory or leadership experience in hospitality.
• Excellent knowledge of Benoni area and attractions.
• Proficiency in reservation systems and MS Office.
• Polished appearance with strong interpersonal skills.
• Ability to multitask and work weekends/holidays.

Responsibilities

• Oversee daily operations of the concierge desk to ensure seamless service.
• Lead, train, and motivate concierges, fostering teamwork and excellence.
• Manage guest requests and arrangements for dining, transport, tours with precision.
• Develop relationships with local vendors and service providers.
• Proactively anticipate guest needs and offer personalized recommendations.

Skills

Guest services

Leadership

Communication

Problem solving

Multitasking

Fluent English

Tools

Hotel reservation systems

MS Office Suite

Job description

Placements24 seeks a Concierge Supervisor for a prestigious five-star hotel in Benoni. You will lead the guest services team, oversee the concierge desk operations, and ensure an unforgettable guest experience with proactive, personalized service.

You will manage guest requests, build vendor relationships, and uphold service standards in a fast-paced luxury environment in Benoni, with a focus on excellence and attention to detail.