Luxury Concierge Specialist - Epic Guest Experiences

Placements24; Mtubatuba Local Municipality; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Retirement fund contributions

Staff discounts on hotel services

Training and development programs

Job summary

Placements24 is seeking a proactive Concierge Specialist for a luxury hotel in Richards Bay, KwaZulu-Natal. You will be the go-to person for recommendations, bookings, and guest requests, ensuring personalized and seamless experiences in a high-end setting.

The ideal candidate has exceptional communication skills, a solid understanding of Richards Bay and surrounding areas, and a passion for exceptional service.

Qualifications

• Excellent interpersonal skills and guest-focused service mindset.
• Strong knowledge of Richards Bay area, attractions, dining, and transport.
• Ability to communicate across languages is a plus.
• Experience in concierge or guest relations within hospitality.

Responsibilities

• Assist guests with restaurant reservations, tours, transport, and event tickets.
• Provide expert recommendations on local attractions and dining.
• Maintain extensive knowledge of hotel services and facilities.
• Coordinate with vendors to fulfill guest requests.
• Handle inquiries with professionalism and efficiency.

Skills

Interpersonal skills

Multilingual

Local knowledge Richards Bay

Tools

Concierge software

Reservation systems

Job description

Placements24 is seeking a proactive Concierge Specialist for a luxury hotel in Richards Bay, KwaZulu-Natal. You will be the go-to person for recommendations, bookings, and guest requests, ensuring personalized and seamless experiences in a high-end setting.

The ideal candidate has exceptional communication skills, a solid understanding of Richards Bay and surrounding areas, and a passion for exceptional service.