Remote Senior Luxury Concierge – Bespoke Guest Experience

Placements24; Pietermaritzburg; Hybrid; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Competitive salary package

Remote work

Professional growth

Luxury standards training

Flexible schedule

Dedicated remote team support

Job summary

Placements24 is seeking a Senior Luxury Hotel Concierge to join a leading hospitality group. This fully remote role focuses on delivering seamless, bespoke guest experiences for a discerning clientele in Pietermaritzburg and beyond.

As the primary guest liaison, you will arrange exclusive dining, private tours, and travel itineraries, coordinating with vendors and hotel colleagues to ensure flawless service while upholding discretion and high standards.

Qualifications

• Proven experience as a Concierge in luxury hospitality.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities under pressure.
• Proficient with digital communication tools and reservation systems.
• Excellent organizational skills for multitasking.
• Passion for service excellence and guest satisfaction.
• Discretion and confidentiality is essential.
• Ability to work remotely and independently.
• Knowledge of Pietermaritzburg attractions.

Responsibilities

• Act as the primary liaison for guests via phone, email, and messaging.
• Curate and book bespoke experiences, dining, tickets, and transport.
• Anticipate guest needs and offer tailored recommendations.
• Resolve guest issues with empathy and efficiency.
• Maintain knowledge of local attractions for luxury travelers.
• Coordinate with hotel departments and external vendors.
• Uphold the company’s reputation for exceptional service.
• Maintain detailed guest profiles for future visits.
• Handle special requests and personal errands for guests.

Skills

Concierge experience

Communication skills

Problem solving

Digital tools

Organization

Service excellence

Discretion

Remote work

Pietermaritzburg knowledge

Tools

Reservation systems

Digital communication tools

Job description

Placements24 is seeking a Senior Luxury Hotel Concierge to join a leading hospitality group. This fully remote role focuses on delivering seamless, bespoke guest experiences for a discerning clientele in Pietermaritzburg and beyond.

As the primary guest liaison, you will arrange exclusive dining, private tours, and travel itineraries, coordinating with vendors and hotel colleagues to ensure flawless service while upholding discretion and high standards.